ServiceNow Technical Consultant

PRIMA Partners; Zürich; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

PRIMA Partners in Zürich, Switzerland is seeking a skilled ServiceNow Technical Consultant to strengthen ITSM/ITOM capabilities and further automate service delivery. You will design and implement tailored ServiceNow solutions, troubleshoot complex issues, and collaborate with IT teams, business units, and external providers to deliver a resilient, efficient platform.

David Johnson is the point of contact for inquiries and applications.

Qualifikationen

• Fluent German and English written and verbal
• Proven ServiceNow consultant with ITSM and ITOM expertise
• Strong ITIL practices and process alignment
• Hands-on ServiceNow configuration: workflows, UI policies, integrations
• Ability to align platform development with business automation goals
• Strong troubleshooting and issue resolution skills
• Experience in ServiceNow implementation projects from conception to execution

Aufgaben

• Design and implement tailored ServiceNow solutions
• Troubleshoot technical issues and support platform enhancements
• Collaborate with IT teams, business units and external providers
• Drive automation and efficiency through ServiceNow developments

Kenntnisse

German & English fluency

ServiceNow ITSM

ServiceNow ITOM

ITIL framework knowledge

Workflow configuration

UI policies

Integrations

Automation focus

Troubleshooting

ServiceNow implementation

Tools

ServiceNow REST APIs

ServiceNow SOAP APIs

Platform integrations

Jobbeschreibung

Permanent In-House | Zürich, Switzerland

ESSENTIAL SKILLS | ServiceNow Technical Consultant:

• Fluent German & English language skills (Written & Verbal)
• Proven experience as a ServiceNow Technical Consultant with expertise in ITSM and ITOM modules
• Strong understanding of IT service management frameworks, including ITIL best practices
• Hands-on experience configuring ServiceNow, including workflows, UI policies, and integrations
• Ability to align ServiceNow platform development with business objectives for automation and efficiency
• Proficiency in managing system errors, troubleshooting issues, and ensuring smooth platform operations
• Excellent problem-solving skills, with the ability to analyze and optimize business processes
• Experience leading or contributing to ServiceNow implementation projects from conception to execution

DESIRABLE | ServiceNow Technical Consultant:

• ServiceNow certifications (e.g., CSA, CMA, CTA) to validate expertise
• Experience working in enterprise environments with complex IT landscapes
• Familiarity with ServiceNow integrations involving REST/SOAP APIs and third-party systems
• Exposure to cloud-based IT service management solutions and digital transformation initiatives
• Understanding of DevOps methodologies and their application within ServiceNow development cycles
• Experience with performance optimization and security best practices in ServiceNow implementations
• Proficiency in Agile methodologies, working in sprints to deliver incremental ServiceNow enhancements

ROLE OVERVIEW | ServiceNow Technical Consultant:

Our client, a leading organization in their sector, is looking for a skilled ServiceNow Technical Consultant to enhance their IT service management and automation capabilities.

This role requires deep expertise in ServiceNow platform architecture and consulting, ensuring seamless integration and optimization of IT workflows. The ideal candidate will have a strong technical background and the ability to drive business transformation through automation and efficiency.

You will be responsible for designing and implementing tailored ServiceNow solutions, troubleshooting technical issues, and supporting platform enhancements. Collaboration with business units, IT teams, and external providers will be key to delivering a high-performing ServiceNow ecosystem.

This is a great opportunity to apply your expertise in a dynamic IT landscape, shaping the future of ServiceNow within the organization while driving innovation and efficiency.

David Johnson

Mob: [phone] |Email: [e-mail] |Twitter: @DACHSAP