ServiceNow Platform Specialist: ITSM Optimization

Aequor Consulting GmbH; Bubendorf; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

5 weeks vacation

Certification costs covered

Reka Card with 20% discount on up to 2

CHF 400 gym membership contribution

Zusammenfassung

Aequor Consulting GmbH in Bubendorf, Switzerland seeks a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry. Focus areas include administration, optimization, and ensuring stable operations and high-quality service delivery.

You will work with the Managed Services team to analyze incidents, identify optimization opportunities, and maintain up-to-date documentation while adhering to best

Qualifikationen

• Bachelor's degree in computer science, business informatics, or equivalent technical field
• Hands-on experience with ServiceNow including administration and development
• Strong knowledge of the ServiceNow ITSM module and ITSM processes
• Experience working in Agile environments; DevOps familiarity a plus
• ServiceNow certifications are an advantage
• Fluency in English (German a plus)
• Strong analytical and problem-solving skills
• High ownership, accountability and quality awareness
• Collaborative mindset across technical and non-technical teams
• Self-driven with excellent communication and time-management skills
• Contract period: 1 Year

Aufgaben

• Pre-qualify, analyze, and resolve incidents and service requests with the Managed Services team
• Identify improvement opportunities across workflows and platform processes
• Support the definition and creation of metrics and reports to analyze platform usage and performance
• Translate data and insights into concrete optimization opportunities to improve technical workflows
• Maintain documentation of existing workflows and implementations, ensuring it stays up to date
• Contribute to the continuous improvement of platform standards, guidelines, and documentation quality
• Define clear implementation stories with the Product Owner, including business and technical requirements
• Support testing and validation from a functional and business perspective

Kenntnisse

Analytical thinking

Problem solving

Communication

Time management

Ownership

Ausbildung

Bachelor's degree in computer science or equivalent

Tools

ServiceNow administration

ServiceNow development

ITSM

Jobbeschreibung

We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf. In this role, you will focus on administration, optimization, and continuous improvement of the platform, ensuring stable operations and high-quality service delivery.

Your Responsibilities

• Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
• Identify improvement and optimization opportunities across workflows and platform processes by:
  
  - Supporting the deprecation of obsolete customizations and flows
  
  - Analyzing incident and request trends
  
  - Gathering and structuring user feedback
• Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
• Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
• Support and maintain documentation of existing workflows and implementations, ensuring documentation remains up to date, clear, and aligned with best practices
• Contribute to the continuous improvement of platform standards, guidelines, and documentation quality
• Specify clear and structured implementation stories in close alignment with the Product Owner, ensuring consistent documentation by defining business and technical requirements, acceptance criteria, dependencies, and test scenarios
• Support testing and validation from a functional and business perspective, ensuring quality before deployment
  
  

Your Profile

• Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field
• Hands-on experience with ServiceNow, including administration and development
• Strong knowledge of the ServiceNow ITSM module and ITSM processes
• Experience working in Agile environments; familiarity with DevOps practices is a plus
• Ability to analyze complex processes and translate them into structured requirements and improvements
• ServiceNow certifications are an advantage
• Fluency in English required; German is a plus
• Strong analytical and problem-solving skills
• High level of ownership, accountability, and quality awareness
• Collaborative mindset with the ability to work effectively across technical and non-technical teams
• Strong time management skills, with the ability to self-organize, prioritize effectively, and deliver high-quality results in a fast-paced environment
• Self-driven personality with a strong continuous improvement mindset and excellent communication skills
• Contract period : 1 Year

Benefits

• 5 weeks of vacation
• Coverage of certification costs
• Reka Card with 20% discount on up to CHF 2,400
• CHF 400 contribution towards a gym membership