ServiceNow Platform Specialist — Optimize, Automate & Improve ITSM

Aequor Consulting GmbH; Bubendorf; Hybrid; CHF 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

5 weeks vacation

Certification costs coverage

Reka Card with 20% discount on up to 2

CHF 400 gym membership contribution

Zusammenfassung

Aequor Consulting GmbH in Bubendorf, Switzerland is seeking a ServiceNow Platform Specialist to support and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry. The role focuses on administration, optimization, and ensuring stable operations with high-quality service delivery.

The candidate will collaborate with cross-functional teams, drive process improvements, and contribute to platform standards.

Qualifikationen

• Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field.
• Hands-on ServiceNow administration and development experience.
• Strong knowledge of the ServiceNow ITSM module and ITSM processes.
• Experience in Agile environments; familiarity with DevOps practices is a plus.
• Fluency in English; German is a plus.
• Strong analytical and problem-solving skills.
• High level of ownership, accountability and quality awareness.

Aufgaben

• Pre-qualify, analyze, and resolve incidents and service requests in collaboration with the Managed Services team.
• Identify improvement opportunities across workflows and platform processes.
• Support definition and creation of metrics and reports to analyze platform usage and performance.
• Translate data into optimization opportunities to improve the technical implementation of workflows.
• Maintain documentation of existing workflows and implementations, ensuring timeliness and clarity.
• Contribute to continuous improvement of platform standards, guidelines, and documentation quality.
• Specify clear and structured implementation stories in alignment with the Product Owner, including requirements and acceptance criteria.
• Support testing and validation from a functional and business perspective, ensuring quality before deployment.

Kenntnisse

ServiceNow

ITSM

Agile

DevOps

Requirements gathering

Ausbildung

Bachelor's degree in computer science

Jobbeschreibung

Aequor Consulting GmbH in Bubendorf, Switzerland is seeking a ServiceNow Platform Specialist to support and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry. The role focuses on administration, optimization, and ensuring stable operations with high-quality service delivery.

The candidate will collaborate with cross-functional teams, drive process improvements, and contribute to platform standards.