Senior Workplace Engineer

EPAM Systems; Switzerland; Hybrid; CHF 120,000 - 180,000; Full time

Job summary

EPAM Systems Inc in Lausanne or Aarau is seeking a Senior Workplace Engineer to join on a hybrid basis. You will strengthen the IT team and deliver high-quality support for enterprise information systems, focusing on digital workplace transitions to cloud-based services, including Azure Virtual Desktop.

You will handle complex incidents, perform root cause analysis, automate tasks with PowerShell, maintain governance for productivity tools, and train end users.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related discipline.
• 5+ years of IT experience with a focus on digital workplace services in a multinational setting.
• Experience in business systems analysis and operational support.
• Strong understanding of workplace processes and technologies (Entra ID, AD, Autopilot, Intune, UEM, Defender, VDI, Azure Virtual Desktop, M365).
• Proficient in PowerShell scripting for automation.
• Good knowledge of ITIL and service management principles.

Responsibilities

• Handle complex incidents escalated from Level 1/2, including large-scale OS issues.
• Perform root cause analysis using logs and crash dumps to identify recurring issues.
• Provide on-site and remote support, addressing user knowledge gaps.
• Automate recurring tasks using PowerShell and automate patches via endpoint tools.
• Draft and maintain technical procedures; share knowledge with Level 1/2 teams.
• Develop governance for productivity tools and workplace services.
• Gather functional requirements and translate them into actionable plans.
• Create training materials and deliver in-person/remote training.

Skills

PowerShell scripting

Azure Virtual Desktop

Intune

Active Directory

Microsoft 365

ITIL

Education

Bachelor's degree in Computer Science / related field

Tools

Azure Virtual Desktop

Intune

Active Directory

Microsoft Defender

Endpoint management tools

Job description

We are looking for a skilled and motivated Senior Workplace Engineer to join our team in Lausanne or Aarau on a hybrid basis. Our client is a leading international company headquartered in Switzerland with operations across multiple countries. They are currently undergoing a significant digital transformation, transitioning their workplace management from on-premises environments to cloud-based services. In this role, you will strengthen the IT team and help deliver high-quality support and services to end users across the organization. You will provide ongoing support for enterprise information systems and apply strong analytical skills to resolve issues related to the integration, deployment and operation of digital workplace solutions, including the Azure Virtual Desktop platform.

Responsibilities

• Handle complex incidents escalated from Level 1 and Level 2 support, including large-scale crashes and operating system malfunctions.
• Perform root cause analysis by reviewing logs, crash dumps and related technical data to identify recurring issues and their underlying causes.
• Provide ongoing support, including on-site assistance when required, by identifying appropriate solutions and addressing user knowledge or capability gaps.
• Apply strong problem-solving skills to understand user pain points and resolve issues effectively as they arise.
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards.
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions.
• Draft and maintain technical procedures and share knowledge with Level 1 and Level 2 support teams.
• Contribute to the development and maintenance of governance frameworks and standards for productivity tools and workplace services.
• Understand business needs and support the collection and clarification of functional requirements.
• Create training materials, such as tip sheets and short recordings, to support user adoption of new tools and features.
• Deliver in-person and remote training to employees to help them use productivity tools effectively in their daily work.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related discipline
• At least 5 years of professional experience in information technology, with a strong focus on digital workplace services in a multinational business environment
• Proven experience in business systems analysis and operational support
• Strong understanding of workplace processes, applications and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions (such as Microsoft Defender), Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop and Microsoft 365
• Strong proficiency in PowerShell scripting for task automation
• Good knowledge of the ITIL framework and service management principles
• Self-driven, proactive and collaborative with a strong team-oriented mindset and the ability to work independently
• Pragmatic, adaptable, curious and motivated to learn, grow and deliver practical, value-adding solutions under tight deadlines
• Strong service orientation and commitment to delivering a positive end-user experience
• Excellent communication skills with an open, assertive mindset and the ability to consider different perspectives
• Fluency in English is mandatory
• Nice to have Working knowledge of French OR German
• Microsoft 365 Certified: Administrator Expert would be a strong plus