Hybrid Senior Workplace Engineer - Azure VDI & Automation

EPAM Systems; Switzerland; Hybrid; CHF 120,000 - 180,000; Full time

Job summary

EPAM Systems Inc in Lausanne or Aarau is seeking a Senior Workplace Engineer to join on a hybrid basis. You will strengthen the IT team and deliver high-quality support for enterprise information systems, focusing on digital workplace transitions to cloud-based services, including Azure Virtual Desktop.

You will handle complex incidents, perform root cause analysis, automate tasks with PowerShell, maintain governance for productivity tools, and train end users.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related discipline.
• 5+ years of IT experience with a focus on digital workplace services in a multinational setting.
• Experience in business systems analysis and operational support.
• Strong understanding of workplace processes and technologies (Entra ID, AD, Autopilot, Intune, UEM, Defender, VDI, Azure Virtual Desktop, M365).
• Proficient in PowerShell scripting for automation.
• Good knowledge of ITIL and service management principles.

Responsibilities

• Handle complex incidents escalated from Level 1/2, including large-scale OS issues.
• Perform root cause analysis using logs and crash dumps to identify recurring issues.
• Provide on-site and remote support, addressing user knowledge gaps.
• Automate recurring tasks using PowerShell and automate patches via endpoint tools.
• Draft and maintain technical procedures; share knowledge with Level 1/2 teams.
• Develop governance for productivity tools and workplace services.
• Gather functional requirements and translate them into actionable plans.
• Create training materials and deliver in-person/remote training.

Skills

PowerShell scripting

Azure Virtual Desktop

Intune

Active Directory

Microsoft 365

ITIL

Education

Bachelor's degree in Computer Science / related field

Tools

Azure Virtual Desktop

Intune

Active Directory

Microsoft Defender

Endpoint management tools

Job description

EPAM Systems Inc in Lausanne or Aarau is seeking a Senior Workplace Engineer to join on a hybrid basis. You will strengthen the IT team and deliver high-quality support for enterprise information systems, focusing on digital workplace transitions to cloud-based services, including Azure Virtual Desktop.

You will handle complex incidents, perform root cause analysis, automate tasks with PowerShell, maintain governance for productivity tools, and train end users.