Senior Salesforce Transformation Consultant

Kpmg Llp

Zürich

On-site

CHF 100,000 - 140,000

Full time

5 days ago

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Job summary

KPMG is seeking a Salesforce-focused experienced hire to drive customer transformation programmes in Zurich. You will lead workstreams from discovery to adoption, translate business needs into clear functional designs, and facilitate workshops aligning stakeholders on target processes.

You'll manage project plans, risks and communications while supporting testing, rollout, and change activities. Expertise in Sales Cloud/Service Cloud and Agentforce is prized, with strong German and English

Qualifications

University degree in business, information systems, technology, marketing or a comparable field.
Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
Salesforce Admin 201 and Agentforce certifications are a strong advantage.
Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
Strong project management, workshop facilitation and stakeholder management skills.
Structured, analytical and client-focused mindset with high quality standards.
Native-level German language skills and advanced English proficiency are required; French would be an advantage.

Responsibilities

Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
Support testing, rollout, training and change activities to embed new capabilities and ways of working.
Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
Coach junior colleagues and contribute to a collaborative, high-performing team environment.