Senior Consultant /Assistant Manager – Customer Transformation

KPMG Switzerland; Zürich; Hybrid; CHF 90,000 - 135,000; Full time

Benefits offered by this job

Hybrid working models

Lunch allowance

SBB Half-Fare Travelcard

Parking spaces

Job summary

KPMG Switzerland seeks a Senior Consultant / Assistant Manager for Customer Transformation in Zurich. You will lead Salesforce-enabled workstreams, translate business needs into actionable designs, and facilitate workshops with clients to align processes and priorities.

You will drive the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce, manage plans and risks, and support testing, rollout, and training.

Qualifications

• University degree in business, information systems, technology, marketing or a comparable field.
• Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
• Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
• Salesforce Admin 201 and Agentforce certifications are a strong advantage.
• Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
• Strong project management, workshop facilitation and stakeholder management skills.
• Structured, analytical and client-focused mindset with high quality standards.
• Native-level German language skills and advanced English proficiency are required; French would be an advantage.

Responsibilities

• Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
• Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
• Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
• Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
• Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
• Support testing, rollout, training and change activities to embed new capabilities and ways of working.
• Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
• Coach junior colleagues and contribute to a collaborative, high-performing team environment.

Skills

Salesforce

CRM

Customer transformation

Project management

Workshop facilitation

Stakeholder management

German (native)

English (advanced)

French (advantage)

Education

University degree

Tools

Sales Cloud

Service Cloud

Agentforce

Job description

Discover KPMG – Become part of our team

With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose‑led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.

Senior Consultant / Assistant Manager – Customer Transformation

Location: Zurich
Workload: 100%
Start Date: January

Your contribution to KPMG

• Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
• Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
• Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
• Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
• Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
• Support testing, rollout, training and change activities to embed new capabilities and ways of working.
• Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
• Coach junior colleagues and contribute to a collaborative, high-performing team environment.

This is what makes you successful

• University degree in business, information systems, technology, marketing or a comparable field.
• Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
• Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
• Salesforce Admin 201 and Agentforce certifications are a strong advantage.
• Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
• Strong project management, workshop facilitation and stakeholder management skills.
• Structured, analytical and client-focused mindset with high quality standards.
• Native-level German language skills and advanced English proficiency are required; French would be an advantage.

Your benefits

Unlock Your Potential

We offer personalized training programs, a wide range of courses, and tailored career paths to help you fully realize your potential. Our offerings include specialized courses, mentoring programs, continuing education, the People Manager Academy, and much more. We encourage you to develop future-ready skills through digital learning, external programs, and support for professional qualifications. Surrounded by motivated and open-minded experts, you can exchange ideas, challenge perspectives, and help shape the future.

Mentoring and Networking

At KPMG, we support your professional and personal development through personalized mentoring programs and a collaborative culture. From programs such as WoMentoring for early-career professionals to networking opportunities and social events, you will build meaningful relationships with colleagues and clients. We value diverse perspectives and believe they are key to innovation and professional growth.

Flexible Working

With us, you'll find the support and flexibility you need to balance your career and private life. You can benefit from hybrid working models, flexible working hours, the option to work from abroad (up to 10 working days per calendar year), and generous parental leave. You also have the option to purchase additional vacation days.

Additional Benefits

Successful employees need top-tier IT infrastructure and excellent mobility-not only at work but also in their private lives. KPMG covers your mobile phone bill, provides financial support for your mobile device and offers an SBB Half-Fare Travelcard. Parking spaces are also available at fair prices. Our lunch allowance supports your daily meals, and you benefit from additional discounts across various areas.

Generous Parental Leave

We offer generous parental leave: 18 weeks of maternity leave and 4 weeks of paternity leave, which can be taken within the first year after the birth or adoption of your child. Fathers may also apply for up to two additional months of unpaid leave. To further support families, we offer places in holiday camps for children aged 6 to 15 during school holidays in cooperation with MS Sports. Additional support services are available through our Parents Circle.

Inspired by Innovation

At KPMG, you'll work with highly qualified, ambitious experts. In our inspiring environment, clear thinking and strong perspectives matter more than hierarchies-because good ideas always come first. We support you with cutting-edge tools and state-of-the-art AI technologies, enabling you to actively participate in and shape technological progress in your daily work.

An inclusive culture

Our commitment to Diversity, Equity & Inclusion is reflected in our policies and practices. Become part of a culture that celebrates individuality. In our various communities (KNOW, KNOW Young, Pride, and Internationals at KPMG), you can connect with like-minded colleagues.

Health & Wellbeing

We promote employee wellbeing with a strong focus on mental health. Our offerings range from practical self-care webinars to leadership training. In addition, we provide discounts on numerous fitness programs and sports activities-ideal for integrating movement into your workday.

Pension Fund

We offer above-average benefits to help you build a solid retirement plan.

Our Commitment

Quality and integrity are essential at KPMG to build trust and drive change. We are aware of the broader impact of our actions and provide trusted services with a consistent focus on ESG (Environmental, Social, Governance). In addition, we are actively committed to social responsibility by supporting volunteer work and promoting charitable projects through the KPMG Foundation.