Senior Consultant /Assistant Manager – Customer Transformation

Kpmg Llp; Zürich; Sur place; CHF 100 000 - 140 000; Plein temps

Résumé du poste

KPMG is seeking a Salesforce-focused experienced hire to drive customer transformation programmes in Zurich. You will lead workstreams from discovery to adoption, translate business needs into clear functional designs, and facilitate workshops aligning stakeholders on target processes.

You'll manage project plans, risks and communications while supporting testing, rollout, and change activities. Expertise in Sales Cloud/Service Cloud and Agentforce is prized, with strong German and English

Qualifications

• University degree in business, information systems, technology, marketing or a comparable field.
• Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
• Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
• Salesforce Admin 201 and Agentforce certifications are a strong advantage.
• Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
• Strong project management, workshop facilitation and stakeholder management skills.
• Structured, analytical and client-focused mindset with high quality standards.
• Native-level German language skills and advanced English proficiency are required; French would be an advantage.

Responsabilités

• Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
• Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
• Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
• Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
• Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
• Support testing, rollout, training and change activities to embed new capabilities and ways of working.
• Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
• Coach junior colleagues and contribute to a collaborative, high-performing team environment.

Connaissances

CRM experience

Project management

Workshop facilitation

Stakeholder management

German language (native)

English proficiency

French (advantage)

Formation

University degree in business / information systems / technology / marketing

Outils

Salesforce (Sales Cloud)

Salesforce Service Cloud

Agentforce

Description du poste

Your contribution to KPMG

• Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
• Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
• Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
• Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
• Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
• Support testing, rollout, training and change activities to embed new capabilities and ways of working.
• Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
• Coach junior colleagues and contribute to a collaborative, high-performing team environment.

This is what makes you successful

• University degree in business, information systems, technology, marketing or a comparable field.
• Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
• Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
• Salesforce Admin 201 and Agentforce certifications are a strong advantage.
• Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
• Strong project management, workshop facilitation and stakeholder management skills.
• Structured, analytical and client-focused mindset with high quality standards.
• Native-level German language skills and advanced English proficiency are required; French would be an advantage.

Rebecca Werner
Experienced Hire Recruiter

Discover KPMG – Become part of our team With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.