Senior Lead, Shipboard IT Operations

Royal Caribbean Group; Basel; Hybrid; CHF 150.000 - 190.000; Vollzeit

Zusammenfassung

Royal Caribbean Group in Basel, Switzerland, is seeking a Senior Lead, Technology Operations to develop, implement and sustain shipboard IT programs, procedures and governance tailored to guest interactions and service delivery.

You will oversee training, performance evaluation and operational excellence, collaborate with cross-functional teams, and ensure high system availability to maximize revenue opportunities while maintaining compliance and safety standards.

Qualifikationen

• 3+ years in shipboard IT support, preferably on river vessels.
• Strong understanding of IT operations on ships and guest tech interactions.
• Experience leading and mentoring teams to deliver operational excellence.
• Ability to communicate issues and results to stakeholders.

Aufgaben

• Serve as escalation point for complex IT operational challenges requiring cross-team collaboration.
• Develop and maintain shipboard IT training and development plans.
• Define standardized shipboard IT operational practices and governance.
• Ensure compliance with SQM, SOX, PCI and other relevant policies.

Kenntnisse

Shipboard IT support

IT operations

Leadership

Stakeholder communication

Budget oversight

Jobbeschreibung

Royal Caribbean Group in Basel, Switzerland, is seeking a Senior Lead, Technology Operations to develop, implement and sustain shipboard IT programs, procedures and governance tailored to guest interactions and service delivery.

You will oversee training, performance evaluation and operational excellence, collaborate with cross-functional teams, and ensure high system availability to maximize revenue opportunities while maintaining compliance and safety standards.