River Entertainment Operations Lead Basel

Royal Caribbean Cruises Ltd; Schweiz; Vor Ort; CHF 140.000 - 200.000; Vollzeit

Zusammenfassung

Royal Caribbean Group in Basel, Switzerland, seeks a Senior Lead, Entertainment Operations to shape and execute the river entertainment strategy. The role partners with Miami and Basel teams to refine programming and align with Celebrity brand standards while balancing strategic direction with hands-on execution.

The ideal candidate drives guest experiences, manages budgets, and leads live music operations across the river fleet, with 25–30% international travel and strong stakeholder

Qualifikationen

• Proven experience in entertainment operations, programming, or talent management.
• Ability to scale programs, processes, or experiences in evolving environments.
• Strong commercial and creative acumen with focus on guest experience.
• Familiarity with talent sourcing, agencies and entertainment trends in Europe.
• Excellent stakeholder management and cross-functional communication.
• Analytical mindset with ability to translate insights into action.
• Bachelor's degree in a related field or equivalent professional experience.
• Working knowledge of German preferred; additional languages helpful.

Aufgaben

• Oversee the implementation and ongoing execution of entertainment programming across the river fleet.
• Support the ongoing development and evolution of Celebrity River entertainment programming in partnership with Product Development and key stakeholders.
• Evaluate guest feedback, operational results, and destination opportunities to enhance programming and guest engagement.
• Proactively identify emerging trends, talent, and creative concepts and present recommendations to leadership.
• Adapt entertainment best practices to the river environment while maintaining alignment with Celebrity brand standards.
• Collaborate with vendors and cross-functional teams to curate experiences reflecting local culture and regional authenticity.
• Develop and maintain entertainment operating standards, processes, program assets, and supporting documentation.
• Manage entertainment-related SOPs, program materials, audits, and vessel support initiatives.
• Serve as the primary shoreside contact for operational issues, contingency planning, and entertainment service recovery.
• Ensure Cruise Directors and shipboard teams are trained, supported, and operating in alignment with established standards and expectations.
• Oversee Cruise Director delivery of activity programming in partnership with the Activities team.
• Coordinate the day-to-day live music operation, including recruitment support, agency coordination, scheduling, deployment, and performance oversight.
• Lead the curation and execution of shipboard background music in collaboration with Product Development, Broadcast, Live Music, and external partners.
• Support onboard entertainment media delivery, including television content, films, digital signage, promotional assets, and special event broadcasts, ensuring a consistent and high quality guest experience.
• Support forecasting and management of entertainment-related budgets, including talent, travel, vendor, broadcast, and operational costs.
• Establish and monitor performance metrics to evaluate program effectiveness and guest satisfaction.
• Use data-driven insights to identify opportunities for operational improvement and program optimization.
• Partner with Entertainment, Hotel Operations, Food & Beverage, Onboard Revenue, Product Development, Marketing, Legal, Finance, and other stakeholders to support integrated guest experiences.
• Collaborate with Miami and Basel teams to ensure alignment of strategy, execution, and operational standards across the fleet.
• Contribute to the development of scalable organizational practices and support future team growth as the river business expands.
• Embrace a test-and-learn approach to continuously improve the guest experience and operations.

Kenntnisse

Entertainment ops

Program development

Stakeholder mgmt

Talent sourcing

Budget management

Ausbildung

Bachelor's degree in a related field

Jobbeschreibung

Royal Caribbean Group in Basel, Switzerland, seeks a Senior Lead, Entertainment Operations to shape and execute the river entertainment strategy. The role partners with Miami and Basel teams to refine programming and align with Celebrity brand standards while balancing strategic direction with hands-on execution.

The ideal candidate drives guest experiences, manages budgets, and leads live music operations across the river fleet, with 25–30% international travel and strong stakeholder