Senior IT Service Desk Manager – End‑User Experience

Komax Group; Dierikon; Vor Ort; CHF 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Free internal English courses

Access to learning platforms

Discounted lunch

Zusammenfassung

Komax Group seeks a Lead Group IT Service Desk to lead the End-User Services, Service Desk, and EUC initiatives from the Dierikon site. You will drive stability, cost-efficiency, and scalable support, while shaping modern workplace standards and automation across the organization.

You will manage a high-performing team, implement security-aligned processes, and collaborate on post‑merger and site consolidation IT initiatives. Travel is expected as needed.

Qualifikationen

• At least 10 years of experience in IT support.
• At least 5 years in a leadership role.
• Strong technical background in ITSM standards, IT Helpdesk, 1st level support, End-User Services and EUC/Modern Workplace.
• Bachelor's degree in computer science or related field.
• Fluent in German and English.
• Ability to focus under pressure and strong communication skills.
• Willingness to travel.

Aufgaben

• Own and continuously enhance End-User Services and Service Desk, ensuring reliable service delivery.
• Maintain stable, secure IT operations with high-quality end-user support.
• Drive process optimization and automation for scalable delivery (nearshore/offshore/outsource).
• Define and manage end-user workplace standards including device lifecycle and onboarding.
• Lead, develop, and motivate a high-performing IT support team.
• Establish policies, procedures, and self-service capabilities to improve effectiveness.
• Support strategic IT initiatives and business transformation projects.

Kenntnisse

IT leadership

ITSM standards

1st Level Support

End-User Services

End-User Computing

Modern Workplace

Travel willingness

Languages: German & English

Ausbildung

Bachelor's degree in computer science or related field

Tools

IT Helpdesk tools

Jobbeschreibung

Komax Group seeks a Lead Group IT Service Desk to lead the End-User Services, Service Desk, and EUC initiatives from the Dierikon site. You will drive stability, cost-efficiency, and scalable support, while shaping modern workplace standards and automation across the organization.

You will manage a high-performing team, implement security-aligned processes, and collaborate on post‑merger and site consolidation IT initiatives. Travel is expected as needed.