Senior IT Operations Lead – Global Innovation & Support

Kanadevia Inova; Zürich; On-site; CHF 120,000 - 160,000; Full time

Benefits offered by this job

Inova Academy

International company environment

Central location with good transport

Job summary

Kanadevia Inova is a global leader in waste infrastructure technology, seeking a senior IT operations professional in Zürich. You will install, maintain, and optimize workstation systems, servers, and networks, while coordinating vendors and contributing to process improvements.

Strong English and German language skills are essential in this fast-paced, international environment. You will act as a senior operational coordinator, guide teammates in the absence of a manager, and help drive

Qualifications

• Bachelor’s degree in Technology, Computer Science, or Vocational Training (apprenticeship).
• 4+ years of experience in a senior IT role in a mid- to large-sized company (150+ users).
• Experience managing third-party services.
• Strong operational skills in fast-paced environments.
• Excellent customer-facing and communication skills.
• Knowledge of ITIL and process improvement methodologies.
• Assertive, independent, and methodical work style.
• Proactive thinker with strong analytical skills.
• Ability to coordinate and guide team members without formal line management responsibility.
• Fluent in English with good German language knowledge.

Responsibilities

• Install and maintain workstation systems, servers, and network components.
• Implement configuration specifications for systems and user interfaces.
• Troubleshoot hardware, software, and network issues effectively.
• Coordinate vendor and consultant activities to ensure smooth operations.
• Monitor and track hardware, software, and network availability and inventory.
• Develop and maintain operations manuals, instructions, and checklists.
• Assist users with procurement projects and solution implementations.
• Create simple scripts and applications for user needs on workstations and mobile devices.
• Act as a senior operational coordinator, supporting team priorities and providing guidance in the manager’s absence.

Skills

IT operations

Vendor management

Team coordination

ITIL knowledge

English fluency

German knowledge

Customer communication

Leadership without formal authority

Education

Bachelor's in Tech/CS

Job description

Kanadevia Inova is a global leader in waste infrastructure technology, seeking a senior IT operations professional in Zürich. You will install, maintain, and optimize workstation systems, servers, and networks, while coordinating vendors and contributing to process improvements.

Strong English and German language skills are essential in this fast-paced, international environment. You will act as a senior operational coordinator, guide teammates in the absence of a manager, and help drive