Senior Fraud & Disputes Specialist

Swissquote; Schweiz; Remote; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Swissquote is seeking a Fraud Officer to join the Middle Office – Anti-Fraud & Financial Crime Center. The role requires excellent communication and organizational skills with an acute attention to detail to protect client assets and ensure regulatory compliance.

You will monitor disputes, process transactions, review alerts, and contribute to evolving fraud strategies. A 3–5 year banking operations background and Visa/MasterCard dispute knowledge are highly valued; English fluency is mandatory,

Qualifikationen

• Minimum of 3-5 years’ experience in banking operations department.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred.
• Excellent written and verbal communication skills in English are mandatory; proficiency in French is a plus.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.

Aufgaben

• Effectively communicate with our internal customer support team in order to resolve dispute requests.
• Process dispute related transactions in the respective internal and card scheme systems(Visa and MasterCard platforms).
• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
• Respond to requests in relation to transactions.
• Maintain all investigation records and case outcomes.
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
• Explore new ways that can help improve existing fraud strategies.
• Continuously learning and improving on product and job knowledge.

Kenntnisse

Communication skills

Analytical thinking

Attention to detail

Organizational skills

Teamwork

Stress management

Jobbeschreibung

Swissquote is seeking a Fraud Officer to join the Middle Office – Anti-Fraud & Financial Crime Center. The role requires excellent communication and organizational skills with an acute attention to detail to protect client assets and ensure regulatory compliance.

You will monitor disputes, process transactions, review alerts, and contribute to evolving fraud strategies. A 3–5 year banking operations background and Visa/MasterCard dispute knowledge are highly valued; English fluency is mandatory,