Senior Fraud Officer

Swissquote; Gland; On-site; CHF 90,000 - 120,000; Full time

Job summary

Swissquote is seeking a Fraud Officer to join its Middle Office – Anti-Fraud & Financial Crime Center. The role requires meticulous attention to detail and excellent communication skills to manage disputes and investigations in a fast-paced banking environment.

You will process disputes, review alerts, and ensure adherence to Visa and MasterCard rules while collaborating with internal teams. This full-time position is based in Switzerland, offering room to grow within a dynamic digital bank.

Qualifications

• 3–5 years’ experience in banking operations.
• Knowledge of Visa and MasterCard dispute rules preferred.
• Excellent written and verbal English; French a plus.
• Strong analytical and organizational skills.
• Able to work within a team and manage high volumes.

Responsibilities

• Effectively communicate with internal customer support to resolve disputes.
• Process dispute-related transactions in card systems (Visa & MasterCard).
• Review card transaction monitoring alerts and flag suspicious activity.
• Investigate and take action on alerts to ensure compliance.
• Resolve issues for cardholders in dispute resolution processing.
• Respond to transaction-related requests promptly.
• Maintain all investigation records and case outcomes.
• Develop knowledge of card scheme rules and regulations.
• Explore new ways to improve existing fraud strategies.
• Continuously learn and improve product and job knowledge.

Skills

Visa & MasterCard rules knowledge

English communication

French language a plus

Analytical abilities

Organizational skills

Teamwork

Stress management

Job description

At Swissquote, we’re all in.
All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful.

We’re Switzerland’s leading digital bank — 1,500+ people across Europe, the Middle East and Asia, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we’re genuinely proud of. Have a look behind the scenes by checking Humans ofSwissquote on Instagram.

Growing fast creates room. Room to try things, own things, and grow at a pace most places can’t offer. Whether you like the spotlight or prefer to just put your head down and do great work, there’s space for both here.

We’ve ditched the dress code — but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself.

As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Job Description

We are looking for a Fraud Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.

RESPONSIBILITIES

• Effectively communicate with our internal customer support team in order to resolve dispute requests.
• Process dispute related transactions in the respective internal and card scheme systems(Visa and MasterCard platforms).
• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
• Respond to requests in relation to transactions.
• Maintain all investigation records and case outcomes.
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
• Explore new ways that can help improve existing fraud strategies.
• Continuously learning and improving on product and job knowledge.

Qualifications

• Minimum of 3-5 years’ experience in banking operations department.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
• “Excellent written and verbal communication skills in English are mandatory; proficiency in French is a plus.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.

Additional Information

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