Senior Field Service Engineer – MRI Systems, EU Relocation

Orbem; Ticino; Vor Ort; CHF 64.000 - 101.000; Vollzeit

Benefits dieser Stelle

Stock Options

Relocation Support

Learning budget (€1,750 annual)

Fitness membership

Childcare reimbursement

Deutschland Ticket

Flexible hours

Home office stipend

External monitor

30 days paid leave

Zusammenfassung

Orbem is seeking a Senior Field Service Engineer to serve as the senior technical authority for field operations across customer sites and labs. You will own complex incident resolution, mentor junior engineers, and help build maintenance playbooks while adapting solutions to local site conditions.

Travel up to 70%, mainly in the EU, is required. You will guide installation efforts, support relocation to Germany, and be fluent in English and Italian to support a growing European customer base.

Qualifikationen

• Hands-on experience diagnosing and resolving complex electrical, mechanical, or automation issues in field-service environments.
• Fluent in English and Italian, written and spoken; additional German/Spanish is a plus.
• Ability to mentor junior engineers and contribute to SOPs and maintenance playbooks.

Aufgaben

• Own end-to-end diagnosis and resolution of complex service incidents at customer sites and labs.
• Serve as primary escalation point for difficult repairs and liaison with suppliers/partners on-site.
• Tailor maintenance approaches to local site conditions and document deviations from standard procedures.
• Create and improve maintenance SOPs and checklists, driving PDCA for servicing.
• Mentor junior engineers on troubleshooting and technical judgment.
• Lead Site Visit Checklist execution during installations and upgrades as senior surge capacity.
• Provide technical feedback to Engineering, escalate risks, and propose solutions.

Kenntnisse

Electrical troubleshooting

AutoCAD

PLC/Modbus

English fluency

Italian fluency

Ausbildung

Electrical certifications (EFK-equivalent)

Jobbeschreibung

Orbem is seeking a Senior Field Service Engineer to serve as the senior technical authority for field operations across customer sites and labs. You will own complex incident resolution, mentor junior engineers, and help build maintenance playbooks while adapting solutions to local site conditions.

Travel up to 70%, mainly in the EU, is required. You will guide installation efforts, support relocation to Germany, and be fluent in English and Italian to support a growing European customer base.