Senior Existing Clients Operations Lead

FinanceTalent; Gland, Zürich; Remote; CHF 130,000 - 190,000; Full time

Job summary

Swissquote Bank SA in Gland, Switzerland seeks an Existing Clients Manager to lead the Existing Clients team within Business Risk Management. You will oversee periodic reviews, ensure regulatory compliance, and coordinate with front-office, Compliance and Legal to balance risk with business objectives.

The role requires 5-7 years in client reviews or compliance operations, strong Swiss regulatory knowledge, and top communication skills in English (French is a plus).

Qualifications

• Minimum 5-7 years' track record in client periodic reviews or compliance operations within the financial services sector.
• Strong knowledge of Swiss regulatory requirements and periodic review standards.
• Excellent interpersonal skills and ability to prioritize multiple tasks in a high-volume environment.
• Proficient communication skills in English; French is an advantage.

Responsibilities

• Direct the operational and people management aspects of the Existing Clients team, fostering a high-performance culture aligned with strategic objectives.
• Oversee the implementation and running of the periodic review process across the institutional client base.
• Follow up with teams to ensure reviews are launched on schedule and documentation is received from clients within set timeframes.
• Prepare escalated cases for presentation to Executive Management committees.
• Identify risks and implement appropriate controls for existing clients.
• Serve as the primary point of contact for audits conducted by second-line defense functions.
• Actively lead process improvement initiatives aimed at simplification and efficiency gains.

Skills

Interpersonal skills

Prioritization

English communication

French language aptitude

Job description

Swissquote Bank SA in Gland, Switzerland seeks an Existing Clients Manager to lead the Existing Clients team within Business Risk Management. You will oversee periodic reviews, ensure regulatory compliance, and coordinate with front-office, Compliance and Legal to balance risk with business objectives.

The role requires 5-7 years in client reviews or compliance operations, strong Swiss regulatory knowledge, and top communication skills in English (French is a plus).