Senior Consultant CRM

ELCA Information Technology Ltd.; Genf; Hybrid; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid work model

Long-term growth opportunities

25 days annual leave

Ergonomic modern workplace

Job summary

ELCA Information Technology Ltd. is seeking a Senior CRM Consultant (Microsoft Dynamics 365 CE) to lead customer engagement projects in French-speaking Switzerland. The role combines strategy, workshop leadership, and hands-on solution design within a hybrid work model (Lausanne or Geneva).

You will drive pre-sales, align business objectives with Dynamics 365 capabilities, and mentor junior consultants while collaborating with near/offshore teams across ELCA.

Qualifications

• Ten years+ in Dynamics 365 CE/CRM implementations in a service provider context.
• Strong analytical and communication skills with business and IT stakeholders.
• In-depth Dynamics 365 CE knowledge across Sales, Customer Service, Marketing, Field Service or Project Operations.
• Experience with Power Platform; AI/Copilot familiarity is a plus.
• Familiarity with Azure DevOps or Jira and agile delivery methods.

Responsibilities

• Act as trusted advisor aligning business objectives with Dynamics 365 solutions throughout engagements.
• Lead workshops with stakeholders to map processes and design target functional solutions.
• Serve as Functional Lead: design, development follow-up, testing, data migration, training, go-live and post-go-live support.
• Advise on automating sales, marketing and service interactions, including AI/Copilot integration.
• Contribute to pre-sales: scope, effort estimation, proposals, demos and prototypes.
• Collaborate with ELCA architects and developers, and mentor junior consultants.
• Contribute to the growth of the Dynamics 365 CRM practice in French-speaking Switzerland.

Skills

Dynamics 365 CE

Power Platform

Stakeholder workshops

Azure DevOps/Jira

French & English fluency

Solution design

Pre-sales support

Education

Bachelor’s or Master’s degree in CS/IT or related field

Tools

Azure DevOps

Jira

Job description

Senior CRM Consultant, Microsoft Dynamics 365 CE

Workplace: French-speaking Switzerland (Lausanne or Geneva), hybrid working model.

A core focus of our activities is the implementation of Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, Field Service, Project Operations) and the Power Platform, helping our clients modernize their customer interactions, digitalize their customer relationships and automate them with AI. To strengthen our CRM team in French-speaking Switzerland, we are seeking an experienced Senior CRM Consultant who will drive demanding customer engagement projects and support our clients in reaching their digital objectives.

Responsibilities

• You act as a trusted advisor to our clients and ensure consistent alignment between their business objectives and the Dynamics 365 solution throughout the engagement.

• You lead workshops with business stakeholders (sales, marketing, customer service, operations) and IT teams to gather and formalize requirements, map processes and design the target functional solutions.

• You act as Functional Lead and manage your activities and engagements autonomously: solution design, follow-up of developments, test management and user acceptance testing (UAT), data migration, end-user training, go-live and post-go-live support.

• You advise clients on digitalizing and automating their sales, marketing and service interactions, including the integration of AI and Copilot capabilities into their customer journeys.

• You contribute actively to pre-sales activities: solution scoping, effort estimation, proposal writing, demos and prototypes.

• You work closely with the project manager, architects and developers at ELCA, including our near- and offshore development centers.

• You coach and mentor junior consultants and help them grow, and you contribute to the development of our Microsoft Dynamics 365 CRM practice in French-speaking Switzerland by sharing best practices and contributing to internal training.

What we offer

• A key role within a leading and well-established Swiss IT service provider, recognized for delivering high-quality solutions based on state-of-the-art technologies.

• The opportunity to actively shape the development of our Microsoft Dynamics 365 practice in Switzerland and to contribute to strategic customer engagements.

• A professional environment characterized by short decision paths, pragmatic collaboration and strong team spirit across business units.

• Attractive opportunities for long-term professional growth and personal development.

• Healthy work-life balance with flexible working hours, hybrid working models, at least 25 days of annual leave and a modern, ergonomic workplace in a multicultural environment.

• A comprehensive benefits package, including contributions to mobile communication costs, half-fare public transport subscription, first-class rail travel for business purposes, competitive pension fund schemes, worldwide private accident insurance, progressive daily sickness benefits insurance and attractive fleet conditions.

Your profile

• You bring at least ten years of experience implementing Dynamics 365 CE / CRM solutions in a service provider company, with a proven track record of projects delivered from pre-sales to deployment.

• You have strong analytical and communication skills, are comfortable with both business and IT stakeholders, and have a strong sense of customer service.

• You master the standard functionality of Dynamics 365 CE, with in-depth expertise in at least two of the following modules: Sales, Customer Service, Marketing, Field Service, Project Operations. You know the limits of configuration and which extensions justify custom development.

• You are familiar with the Power Platform (Power Apps, Power Automate, Dataverse). First experience with AI and Copilot in Dynamics 365 is an asset, as is integration with ERP systems.

• You hold a Bachelor’s or Master’s degree (university or university of applied sciences) in computer science, business IT or a related field.

• Recent Microsoft certifications (for example MB-210, MB-220, MB-230, PL-200) are an asset.

• You are skilled in business analysis, workshop facilitation and acceptance testing, and you know agile delivery approaches as well as tools such as Azure DevOps or Jira.

• You are fluent in French and English, both spoken and written. Knowledge of German is considered an asset.

We are committed to strong corporate values and firmly believe that diversity is a key success factor. If you approach challenges with professionalism, curiosity and entrepreneurial drive, you will feel at home with us.

If you are an experienced professional who enjoys supporting the digital transformation of customer engagement at leading Swiss organizations, we look forward to receiving your application.