Senior Business Product Owner, Digital Services

Roche; Rotkreuz; On-site; CHF 120,000 - 180,000; Full time

Job summary

Roche is seeking a Senior Business Product Owner within Global Customer Support (GCS) for the Diagnostics Division. The role focuses on Digital Service Solutions, orchestrating digital transformation and overseeing critical deliverables such as business capability models and product backlogs.

You will translate complex business needs into efficient digital solutions, collaborate across programs, and drive end-to-end customer journeys while maintaining a focus on patient outcomes.

Qualifications

• Strong communication and (senior) stakeholder management skills.
• Excellent English (verbal and written).
• Ability to keep the big picture in mind, visualize it, communicate it and implement it with high self‑motivation.
• Sound background in technologies such as Salesforce CRM, Data Cloud, Advanced Analytics, AI, medical/IVD device engineering, lab automation.
• Demonstrated strategic thinking with the ability to translate strategies to tangible outcomes, with strong solutioning and analytical skills.
• Entrepreneurial mindset: solution oriented, adaptable, customer‑centric.

Responsibilities

• Leverages market landscape knowledge, innovative thinking, and automation concepts to deliver novel business solutions.
• Drives end‑to‑end digital process chain and customer journey within DSS and across product boundaries.
• Accountable for Business Program related demand exploration, analysis, and roadmap delivery.
• Contributes to the domain roadmap plan.
• Collaborates across programs and value streams to build efficient end‑to‑end processes, data models or products, and ensure functionality.

Skills

Stakeholder management

English proficiency

Strategic thinking

Salesforce CRM

Data Cloud

Advanced Analytics

AI

Medical/IVD engineering

Lab automation

Problem solving

Tools

Salesforce CRM

Data Cloud

Job description

Roche is seeking a Senior Business Product Owner within Global Customer Support (GCS) for the Diagnostics Division. The role focuses on Digital Service Solutions, orchestrating digital transformation and overseeing critical deliverables such as business capability models and product backlogs.

You will translate complex business needs into efficient digital solutions, collaborate across programs, and drive end-to-end customer journeys while maintaining a focus on patient outcomes.