Senior Business Analyst – Conversational AI & Voicebots

CLEEVEN; Basel; On-site; CHF 110,000 - 140,000; Full time

Job summary

CLEEVEN seeks a Senior Business Analyst with hands-on experience in AI-powered voicebots and conversational solutions to support design and implementation of innovative customer interactions.

You will bridge business stakeholders, customer experience teams and technical experts to translate use cases into functional requirements and drive end-to-end delivery, including integrations with APIs and back-end systems, to deliver measurable value.

Qualifications

• Proven experience as Business Analyst, Functional Consultant or Product Owner.
• Hands-on experience with Voicebot or Conversational AI projects.
• Strong understanding of conversational design and automated customer interactions.
• Ability to understand technical concepts such as Speech-to-Text, Text-to-Speech, NLU/NLP/LLM.
• Experience writing functional requirements, user stories and acceptance criteria.

Responsibilities

• Gather, analyse and challenge business requirements for Voicebot and Conversational AI solutions.
• Identify and prioritise relevant automation and customer interaction use cases.
• Design conversation flows, user journeys and functional specifications.
• Translate business needs into requirements understandable by technical and AI teams.
• Support the definition of integrations with existing applications, APIs and backend systems.
• Contribute to solution design together with architects, developers and AI specialists.
• Support implementation, testing, UAT and go-live activities.
• Analyse conversation performance and identify opportunities for continuous improvement.
• Coordinate stakeholders across business and IT teams.
• Ensure that the proposed solution delivers measurable business and customer value.

Skills

Business analysis

Functional consulting

Product ownership

Voicebot / Conversational AI

Conversational design

APIs & integrations

Speech-to-Text / Text-to-Speech

NLU / NLP / LLM

Stakeholder management

Job description

CLEEVEN is a European consulting company founded around two core convictions:

• European engineering excellence should be a driver of global competitiveness.
• Our mission is to support our consultants in their professional and personal development.

We are currently looking for a Senior Business Analyst with hands-on experience in Conversational AI and Voicebot projects to support the design and implementation of AI-powered customer interaction solutions.

Project Context:

Our client is developing new AI-driven conversational solutions, including voicebots and chatbots, to improve customer interactions and automate selected processes.

The objective is to identify relevant business use cases, translate them into clear functional requirements and support the implementation of reliable, intuitive and scalable conversational solutions.

You will act as the key interface between business stakeholders, customer experience teams and technical experts.

Your Responsibilities:

• Gather, analyse and challenge business requirements for Voicebot and Conversational AI solutions
• Identify and prioritise relevant automation and customer interaction use cases
• Design conversation flows, user journeys and functional specifications
• Translate business needs into requirements understandable by technical and AI teams
• Support the definition of integrations with existing applications, APIs and backend systems
• Contribute to solution design together with architects, developers and AI specialists
• Support implementation, testing, UAT and go-live activities
• Analyse conversation performance and identify opportunities for continuous improvement
• Coordinate stakeholders across business and IT teams
• Ensure that the proposed solution delivers measurable business and customer value

Key Skills:

• Strong experience as a Business Analyst, Functional Consultant or Product Owner
• Previous hands-on experience with Voicebot or Conversational AI projects
• Good understanding of conversational design and automated customer interactions
• Ability to understand technical concepts such as:
• Speech-to-Text / Text-to-Speech
• NLU / NLP / LLM-based solutions
• APIs and system integrations
• Contact centre and telephony environments
• Experience writing functional requirements, user stories and acceptance criteria
• Strong analytical and stakeholder management skills
• Experience supporting testing and implementation phases
• Ability to communicate effectively with both business and technical teams

Profile:

• Several years of experience in Business Analysis, Product Ownership or Functional Consulting
• Proven experience delivering at least one Voicebot or Conversational AI solution
• Business-oriented while being able to challenge technical teams
• Fluent professional English
German is a strong advantage
• Experience in insurance, banking or another regulated environment would be an advantage