Senior Business Analyst: Conversational AI & Voicebot Expert

CLEEVEN; Basel; On-site; CHF 110,000 - 140,000; Full time

Job summary

CLEEVEN seeks a Senior Business Analyst with hands-on experience in AI-powered voicebots and conversational solutions to support design and implementation of innovative customer interactions.

You will bridge business stakeholders, customer experience teams and technical experts to translate use cases into functional requirements and drive end-to-end delivery, including integrations with APIs and back-end systems, to deliver measurable value.

Qualifications

• Proven experience as Business Analyst, Functional Consultant or Product Owner.
• Hands-on experience with Voicebot or Conversational AI projects.
• Strong understanding of conversational design and automated customer interactions.
• Ability to understand technical concepts such as Speech-to-Text, Text-to-Speech, NLU/NLP/LLM.
• Experience writing functional requirements, user stories and acceptance criteria.

Responsibilities

• Gather, analyse and challenge business requirements for Voicebot and Conversational AI solutions.
• Identify and prioritise relevant automation and customer interaction use cases.
• Design conversation flows, user journeys and functional specifications.
• Translate business needs into requirements understandable by technical and AI teams.
• Support the definition of integrations with existing applications, APIs and backend systems.
• Contribute to solution design together with architects, developers and AI specialists.
• Support implementation, testing, UAT and go-live activities.
• Analyse conversation performance and identify opportunities for continuous improvement.
• Coordinate stakeholders across business and IT teams.
• Ensure that the proposed solution delivers measurable business and customer value.

Skills

Business analysis

Functional consulting

Product ownership

Voicebot / Conversational AI

Conversational design

APIs & integrations

Speech-to-Text / Text-to-Speech

NLU / NLP / LLM

Stakeholder management

Job description

CLEEVEN seeks a Senior Business Analyst with hands-on experience in AI-powered voicebots and conversational solutions to support design and implementation of innovative customer interactions.

You will bridge business stakeholders, customer experience teams and technical experts to translate use cases into functional requirements and drive end-to-end delivery, including integrations with APIs and back-end systems, to deliver measurable value.