Sales Ops Lead: CRM & Process Excellence for Global Lounges

Racing Unleashed; Cham; Remote; CHF 110,000 - 140,000; Full time

Job summary

Racing Unleashed in Cham, Switzerland, seeks a Sales Operations Manager to own end-to-end inbound event requests and ensure consistent service quality across Racing Lounges. This role emphasizes process ownership, quality governance, and cross-functional coordination with Sales, Partnerships, IT and Lounge teams.

The ideal candidate will formalize guidelines, improve CRM discipline, and turn insights into actionable improvements for event products and customer experience.

Qualifications

• Experience in sales operations, customer service, or process/quality management.
• Strong process orientation and ability to define and enforce standards across teams.
• CRM experience (Odoo or comparable).
• Clear and professional written communication for offers, guidelines, and customer correspondence.
• Experience running meetings and producing structured minutes.
• Service-oriented mindset for complaint and escalation handling.
• Fluent in German and English (coordinating sessions in English); Spanish is a plus.
• Highly reliable with meticulous documentation of processes and decisions.

Responsibilities

• Manage inbound event requests from various sales channels and route to the appropriate teams.
• Define, maintain and continuously improve the process for inbound event requests.
• Maintain the cross-functional Quality Management Log and derive action items from recurring issues.
• Lead weekly Sales meetings with Lounge Supervisors, including agenda and minutes.
• Manage and improve the CRM governance and ensure compliance with processes.
• Support steering committee on product review and development of new processes.
• Drive proactive sales process optimization.
• Own governance of the event product price list and coordinate with IT for updates.
• Coach Lounges on new event products and author coaching guides.
• Handle complaints with a customer-support mindset.

Job description

Racing Unleashed in Cham, Switzerland, seeks a Sales Operations Manager to own end-to-end inbound event requests and ensure consistent service quality across Racing Lounges. This role emphasizes process ownership, quality governance, and cross-functional coordination with Sales, Partnerships, IT and Lounge teams.

The ideal candidate will formalize guidelines, improve CRM discipline, and turn insights into actionable improvements for event products and customer experience.