Global Head of Racing Lounge Operations

Racing Unleashed; Cham; Remote; CHF 180,000 - 240,000; Full time

Job summary

Racing Unleashed is seeking a commercially minded Head of Lounge Operations to define, lead, and scale our international Racing Lounges. As a member of the Executive Board, you will translate company strategy into an integrated plan, operating model and expansion roadmap for a premium lounge network.

You will own the commercial performance, ensure operational excellence, and drive sustainable growth, delivering a premium customer experience across locations while expanding our company-owned,

Qualifications

• Experience in product ownership or business leadership across multiple locations.
• Proven track record in strategic planning and international expansion.
• Leadership experience with cross-border teams.
• Experience launching and scaling customer-facing products or services.
• Experience in premium hospitality or lifestyle industries is a plus.

Responsibilities

• Own the end-to-end lounge experience as a customer-facing product.
• Own the lounge business P&L, driving revenue growth and operational efficiency across all locations.
• Define and execute international expansion plans, including launching new company-owned, joint venture and franchise locations.
• Oversee product development within lounges, enhancing the customer journey and integrating technology and service in innovative ways.
• Build and mentor a high-performing team of lounge managers and operations leads across multiple countries.
• Manage franchise partner relationships, supporting them in successfully delivering the Racing Unleashed experience.
• Develop and implement scalable operational models, ensuring consistency, quality, and strong brand presence across markets.
• Align lounge strategy with broader company goals, contributing to Racing Unleashed’s overall growth and innovation roadmap.

Skills

Product ownership

Strategic planning

Business leadership

Multi-location operations

International expansion

Franchise management

People leadership

Customer experience design

Hospitality/ premium experience

English fluency

Job description

Racing Unleashed is seeking a commercially minded Head of Lounge Operations to define, lead, and scale our international Racing Lounges. As a member of the Executive Board, you will translate company strategy into an integrated plan, operating model and expansion roadmap for a premium lounge network.

You will own the commercial performance, ensure operational excellence, and drive sustainable growth, delivering a premium customer experience across locations while expanding our company-owned,