Sales Advisor

Richemont; Zürich; On-site; CHF 60,000 - 100,000; Full time

Job summary

Panerai Zurich boutique is seeking a Sales Advisor to deliver an exceptional client experience and drive commercial performance. You will represent the Panerai spirit with authenticity, confidence and passion.

This role requires luxury retail experience, strong product storytelling, and fluency in German and English to engage a discerning international clientele. You will build lasting relationships, manage client data in CRM, and support boutique operations.

Qualifications

• Experience in luxury retail is required.
• Proven track record of meeting sales targets.
• Strong interpersonal skills and ability to build long-lasting client relationships.
• Experience with clienteling, remote sales and digital client presentations.
• Fluency in German and English; additional languages advantageous.

Responsibilities

• Achieve and exceed individual sales targets in Zurich boutique.
• Identify and convert opportunities, collaborating with Boutique Director on high-potential clients.
• Demonstrate product knowledge and Panerai storytelling.
• Develop loyal client portfolio through personalised clienteling.
• Deliver seamless 360° client experience across in-store, digital, and remote interactions.
• Maintain accurate CRM data and handle client requests with care.
• Support daily operations, stock management, and boutique events.

Skills

Luxury retail

Sales targets

Client relationships

Product storytelling

MultilingualGermanEnglish

Tools

CRM software

Video conferencing

Job description

As our next Sales Advisor, you will embark on a pivotal mission to shape the success of our prestigious Zurich boutique. You will represent the Panerai spirit with authenticity, confidence and passion. You will contribute to the success of the Boutique by delivering an exceptional client experience, developing long-term relationships and actively driving commercial performance.

Your impact

• Achieve and exceed individual sales targets while proactively developing your sales pipeline.
• Identify, follow up on and convert sales opportunities, working closely with the Boutique Director on high-potential clients and special requests.
• Demonstrate strong product knowledge and confidently convey Panerai’s history, technical expertise and distinctive identity.
• Build and develop a strong portfolio of loyal and high-potential clients through proactive and personalised clienteling.
• Deliver a seamless 360° client experience across in-store, digital and remote interactions, including virtual presentations.
• Ensure accurate CRM data capture and handle client and after-sales requests with professionalism and care.
• Represent Panerai with professionalism, elegance and authenticity while contributing to boutique events and client experiences.
• Collaborate with the Boutique team to achieve shared objectives and support daily operations, including stock management, inventory counts and compliance with Maison standards.

Your profile

You are a Sales Advisor with experience in luxury retail, combining:

• Proven experience in luxury retail, ideally within fine watchmaking or another premium luxury category.
• Strong commercial mindset with a consistent track record of achieving sales targets.
• Excellent interpersonal and communication skills, with the ability to build authentic, long-lasting client relationships.
• Proactive, entrepreneurial and results-oriented approach, with a strong sense of ownership.
• Confidence in high-level product storytelling and engaging with a discerning international clientele.
• Genuine interest in watchmaking, luxury products and the Panerai brand.
• Experience in CRM, clienteling, remote sales and digital client presentations.
• Fluent in German and English; additional languages are an advantage.

Why join us?

At Panerai, you will thrive in a dynamic and international environment guided by a shared passion for innovation and precision. We value diverse talents, perspectives, and experiences, embracing individual strengths to drive collective success. We offer opportunities for continuous learning and growth, empowering you to build a fulfilling career within Panerai.

Your recruitment journey

After your application has been selected, our Human Resources team will reach you to conduct an introductory call. Along the process you will have conversations with the hiring manager, key business partners, and members of our executive team.