Robotics & Sensing Support Engineer - Hands-On & Impactful

Startupvalleys; Zürich; Hybrid; CHF 70,000 - 100,000; Full time

Benefits offered by this job

Key role between customers and eng

Hands‑on work with sensors/robots

Small technical team in Zurich

Job summary

Bota Systems AG in Zurich is seeking aSupport Engineer to help customers diagnose and fix issues with force/torque sensors, software stacks, and ROS 2 APIs. You will own tickets, assist with integration, and contribute to documentation in a small, highly technical team.

Ideal candidates have a Robotics/Engineering degree and hands-on Linux, Python, and C++ experience, with fluency in English and good written communication. German is a plus.

Qualifications

• Degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or related field.
• 1–3 years in technical support, field application engineering, or customer-facing roles.
• Experience explaining complex issues clearly to researchers and engineers.

Responsibilities

• Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues.
• Help customers integrate sensors with robots and software stacks (ROS 2, Python/C++ APIs).
• Escalate bugs and feature requests to engineering and follow them through to resolution.
• Create documentation, FAQs, and examples to enable self-help for customers.
• Join customer calls for setup and debugging; feed learnings back to product.

Skills

Linux

Python

C++

English fluency

Education

Bachelor's degree in Robotics / Engineering / CS / Mechatronics

Tools

ROS 2

EtherCAT

Job description

Bota Systems AG in Zurich is seeking aSupport Engineer to help customers diagnose and fix issues with force/torque sensors, software stacks, and ROS 2 APIs. You will own tickets, assist with integration, and contribute to documentation in a small, highly technical team.

Ideal candidates have a Robotics/Engineering degree and hands-on Linux, Python, and C++ experience, with fluency in English and good written communication. German is a plus.