RMA Quality Analyst – Electronics Troubleshooter & QA

Toradex; Horw; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flat hierarchies

Open‑door policy

Free snacks

Annual team-building events

Job summary

Toradex in Horw, Switzerland seeks an RMA Quality Analyst to analyze customer returns, identify root causes, and contribute to product and service improvements. You will work with R&D, Operations, Support, and Logistics to drive efficient RMA processes.

Applicants should have a strong electronics background, hands-on troubleshooting skills, and fluency in English and German. A structured problem-solving mindset and clear case documentation are essential.

Qualifications

• Technical education in electronics, electrical engineering, embedded systems, or equivalent hands-on experience.
• Good electronics background and practical experience troubleshooting hardware at component, board, or system level.
• Familiar with measurement and repair tools: oscilloscopes, multimeters, power supplies, soldering equipment.
• Basic understanding of embedded software and Linux, with willingness to grow in software debugging.
• Structured problem-solving and root-cause analysis mindset.
• Customer-oriented communication with ability to explain technical topics clearly, in English and German at least at B2.
• Reliable, well-organized, ownership of cases; teamwork across global teams.
• Additional languages are a plus.

Responsibilities

• Analyze customer returns to identify root causes and support product improvements.
• Perform hands-on electronics troubleshooting and basic embedded software checks.
• Communicate findings to customers in English and German and coordinate next steps.
• Support RMA investigations, follow-up actions, and case documentation.
• Contribute to improving RMA processes with global teams and report trends.
• Assist with 4D/8D reports when required.
• Help maintain statistics and provide input for process enhancements.

Skills

Electronics troubleshooting

Root cause analysis

Customer communication

English proficiency

German proficiency

Education

Technical education in electronics

Electrical engineering

Embedded systems

Equivalent hands-on experience

Tools

Oscilloscopes

Multimeters

Power supplies

Soldering equipment

Schematics/viewers

Job description

Toradex in Horw, Switzerland seeks an RMA Quality Analyst to analyze customer returns, identify root causes, and contribute to product and service improvements. You will work with R&D, Operations, Support, and Logistics to drive efficient RMA processes.

Applicants should have a strong electronics background, hands-on troubleshooting skills, and fluency in English and German. A structured problem-solving mindset and clear case documentation are essential.