RMA Quality Analyst

Toradex; Horw; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flat hierarchies

Open‑door policy

Free snacks

Annual team-building events

Job summary

Toradex in Horw, Switzerland seeks an RMA Quality Analyst to analyze customer returns, identify root causes, and contribute to product and service improvements. You will work with R&D, Operations, Support, and Logistics to drive efficient RMA processes.

Applicants should have a strong electronics background, hands-on troubleshooting skills, and fluency in English and German. A structured problem-solving mindset and clear case documentation are essential.

Qualifications

• Technical education in electronics, electrical engineering, embedded systems, or equivalent hands-on experience.
• Good electronics background and practical experience troubleshooting hardware at component, board, or system level.
• Familiar with measurement and repair tools: oscilloscopes, multimeters, power supplies, soldering equipment.
• Basic understanding of embedded software and Linux, with willingness to grow in software debugging.
• Structured problem-solving and root-cause analysis mindset.
• Customer-oriented communication with ability to explain technical topics clearly, in English and German at least at B2.
• Reliable, well-organized, ownership of cases; teamwork across global teams.
• Additional languages are a plus.

Responsibilities

• Analyze customer returns to identify root causes and support product improvements.
• Perform hands-on electronics troubleshooting and basic embedded software checks.
• Communicate findings to customers in English and German and coordinate next steps.
• Support RMA investigations, follow-up actions, and case documentation.
• Contribute to improving RMA processes with global teams and report trends.
• Assist with 4D/8D reports when required.
• Help maintain statistics and provide input for process enhancements.

Skills

Electronics troubleshooting

Root cause analysis

Customer communication

English proficiency

German proficiency

Education

Technical education in electronics

Electrical engineering

Embedded systems

Equivalent hands-on experience

Tools

Oscilloscopes

Multimeters

Power supplies

Soldering equipment

Schematics/viewers

Job description

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Job Description

Are you passionate about electronics, embedded systems, and solving real customer problems? As an RMA Quality Analyst in Horw, you will join our Quality Management organization and support the analysis of customer returns, help identify root causes, and contribute to improving our products and customer experience.

What you’ll do

We are looking for a proactive RMA Quality Analyst to support our RMA activities in Horw. You will analyze Toradex products reported as faulty by customers, starting remotely whenever possible and continuing in-house when products are returned. The role combines hands-on electronics troubleshooting with basic embedded software checks and close collaboration with R&D, Operations, Technical Support, and Logistics/Warehouse, with guidance from experienced team members where needed.

Investigate customer-reported failures by using electronic hardware measurements, lab tools such as multimeters and oscilloscopes, Linux-based setups, and basic embedded software checks such as flashing, functional tests, and debugging to reproduce issues and help identify root causes.

Communicate with customers in English and German to understand issues, support remote analysis, explain findings clearly, and align next steps with the responsible teams.

Support investigations, follow-up actions, and the outcome of RMA cases together with R&D, Operations, Technical Support, Logistics/Warehouse, and other global entities, including repair, rework, replacement, return shipment, credit, or scrapping.

Contribute to improving RMA processes in coordination with other global entities to support consistent and efficient ways of working.

Improve RMA case documentation, maintain clear case records, and support statistics, reporting, and trend analysis, including 4D or 8D reports when required.

Support daily Quality Management and RMA activities and help identify recurring issues for product and process improvements.

What you bring

Technical education in electronics, electrical engineering, embedded systems, or a comparable field, or equivalent hands‑on experience.

Good electronics background and practical experience troubleshooting hardware at component, board, or system level.

Confident use of measurement and repair tools, including oscilloscopes, multimeters, power supplies, soldering equipment, and schematics/layout viewers.

Basic understanding of embedded software and Linux, with willingness to grow further in software debugging.

Structured problem‑solving skills and interest in root cause analysis, corrective actions, and quality improvement.

Customer-oriented communication skills, with the ability to explain technical topics clearly and ask the right follow‑up questions.

English and German at B2 level or higher, written and spoken.

Reliable and well‑organized working style, with the ability to keep ownership of assigned cases and coordinate with other teams.

Additional languages are a plus.

Why you’ll love Toradex

A great company culture, including flat hierarchies, an open‑door policy, and a focus on joint responsibility and mutual trust and support

Working with a skilled, high‑achieving, experienced, fun, international and growing team—​with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company

Annual team‑building events, quarterly and monthly get‑togethers, and more

Welcoming office space with friendly team members and free snacks (fresh fruits, coffee, and more!)

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature‑rich & intelligent systems for demanding applications, e.g. supercars, self‑driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

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