Retail Operations Coordinator

Cartier; Couvet; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Cartier is seeking a Retail Operations Coordinator for our STAGE experiential space in Couvet, focusing on daily operations, testing, training, and demonstrations to support retail experimentation.

You will run inventories, manage stock, and coordinate equipment and IT testing while collaborating with global teams to implement prototypes and improvements. Proficiency in English and French, plus SAP stock handling, is essential for success.

Qualifications

• 5 years of experience in Retail Operations or Retail Logistics.
• Proficient in Office 365; SAP stock management knowledge is a strong plus.
• Fluent in English and French; highly organized and proactive.

Responsibilities

• Run monthly inventories, deliver reports, and process SAP receipts/returns.
• Manage quarterly stock updates (returns and novelty orders).
• Oversee STAGE equipment supply and coordinate shipping (packaging, customs).
• Maintain hardware/software for IT testing and manage broadcasting systems.
• Align VM with global campaigns and coordinate general maintenance.
• Partner with the Retail Solutions Team to test and integrate prototypes.
• Visit boutiques regularly to identify and suggest operational improvements.
• Exchange best practices and network with global Retail Ops peers.

Skills

Retail Operations

Retail Logistics

Organization

Communication

Autonomy

Agile

English & French

Tools

SAP

Office 365

Job description

We would like to talk to you about the opportunity to join, for one year, our International Retail Solutions department, as Retail Operations Coordinator. The Retail Operations Coordinator, based in Couvet, supports the STAGE Manager in overseeing daily operations at STAGE, Cartier’s experiential space and mock-up boutique dedicated to retail experimentation and training. In this multi-task role, the coordinator helps ensure smooth running of activities such as testing, training, role play, filming, and product demonstrations, while securing all necessary resources and requirements.

How will you make an impact?

Retail Operations & Area Maintenance

• Run monthly inventories, deliver reports, and process SAP receipts/returns.
• Manage quarterly stock updates (returns and novelty orders).
• Oversee STAGE equipment supply and coordinate shipping (packaging, customs).
• Maintain hardware/software for IT testing and manage broadcasting systems.
• Align VM with global campaigns and coordinate general maintenance.
• Partner with the Retail Solutions Team to test and integrate prototypes.
• Visit boutiques regularly to identify and suggest operational improvements.
• Exchange best practices and network with global Retail Ops peers.

Visits Preparation & Management

• Prepare the STAGE area for visitors alongside the Hospitality & Event coordinator.
• Operate the STAGE broadcasting system.
• Lead engaging group tours (FR/EN) focusing on retail innovation and boutique operations.

How will you experience success with us?

• You have 5 years of experience in Retail Operations or Retail Logistics.
• Youa are proficient in Office 365 and digital tools; knowledge of SAP (stock management) is a strong plus.
• You are highly organized, proactive, autonomous, agile, and a strong communicator.
• You are flexible and at ease in a fast-changing environment.
• You are fluent in English and French
• On-site presence required (maximum 20% remote work, depending on operational needs).

What do we offer?

• We create a positive environment and highlight your personal and team performances.
• We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments.
• We constantly educate you with: Cartier’s savoir-faire, competitive landscape, industry news, client experience best practices.