Responsable senior des services et des applications

Jobup; Zürich; On-site; CHF 90,000 - 150,000; Full time

Job summary

Jobup is seeking an Application Manager to be the main contact for clients in application operations, ensuring smooth transitions from projects to production and coordinating among customers, suppliers, and internal teams.

You bring IT training with 3+ years of experience, strong communication skills, ITIL knowledge, and German fluency. You will apply DevOps practices, monitor SLAs and budgets, and contribute to building the SAM unit.

Qualifications

• IT training completed with 3+ years as an Application Manager.
• Strong social skills and clear communication.
• Familiarity with ITIL and experience in project management.
• Fluent German (written and spoken).

Responsibilities

• You are the main contact for clients in application operations.
• You transition applications from projects into operations and ensure operational readiness.
• You coordinate effectively among customers, suppliers, and internal teams.
• You monitor SLAs and maintenance budgets while driving improvements.
• You apply DevOps approaches and contribute ideas to optimise processes.
• You help build and grow the SAM organisational unit.

Skills

Application Manager

Social skills

ITIL & PM

Education

IT training

Job description

Join our dynamic team as an Application Manager! Enjoy a collaborative work environment with growth opportunities.

Tasks

• Act as the main contact for clients in application operations.
• Transition applications from projects to operational readiness.
• Coordinate effectively among clients, suppliers, and teams.

Skills

• Completed IT education with 3+ years as an Application Manager.
• Strong social skills and clear communication are essential.
• Familiarity with ITIL and experience in project management.

What to expect

• Customers: You are the direct contact person for our customers in application operations, manage support and maintenance requests, and are responsible for Application Lifecycle Management.
• Transition: You transfer applications from projects into operations and ensure operational readiness with structured handover processes.
• Coordination: You ensure effective collaboration between customers, suppliers, and internal teams while keeping an eye on SLAs and maintenance budgets.
• Optimising: You apply DevOps approaches, improve processes, and advance the customer with new ideas.
• Know-how: You share your application knowledge and keep it up to date.
• Co‑creation: You actively help build the SAM organisational unit.

What you bring

• You have completed IT training and have at least three years of practical experience as an Application Manager in software development or maintenance.
• You impress with high social competence, strong empathy, and clear communication.
• You are passionate about supporting various customers and applications and creating real added value with your commitment.
• Teamwork and joint development are important to you, and you do everything to ensure customer satisfaction at the highest level.
• You bring experience in project management and are familiar with methodological approaches such as Scrum not only from textbooks.
• You are familiar with ITIL and have experience with incident, problem, and change management processes.
• You are knowledgeable about customer reports and creating KPIs.
• Fluent German skills in spoken and written form.

We are looking for you - become part of our team