Reservations Lead for Luxury Hotel Opening

Four Seasons Hotels Ltd; Gstaad; Presencial; CHF 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary & benefits

Meals & uniform laundry

Recognition program

Career growth opportunities

Travel program

Resumo da oferta

Four Seasons Hotels Ltd invites a seasoned Reservations Manager to lead the opening reservations operation for The Park Gstaad, a Four Seasons Hotel. You will guide the reservations team, manage inventory and rate strategy, and partner with Revenue Management and Sales to maximize guest satisfaction and revenue.

Reporting to the Director of Revenue Management, you will shape the guest booking journey, drive service excellence, and contribute to pre-opening activities and system implementations.

Qualificações

• Leadership experience in Reservations, Revenue Management, Front Office, or luxury hospitality
• Degree or Diploma in Hospitality Management, Hotel Management, or Business Administration
• Proven ability to lead teams and deliver exceptional guest service standards
• Strong understanding of reservations systems, inventory management, and revenue optimization
• Excellent analytical and communication skills
• Fluent English; German and/or French are advantageous

Responsabilidades

• Lead, develop, and inspire the Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations activities including transient, group, and special reservation requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through upselling, inventory control, and rate optimization.
• Monitor reservation trends, booking pace, and demand patterns to support commercial decision-making.
• Collaborate with Revenue Management, Sales, Front Office, and other departments.
• Ensure adherence to Four Seasons reservation standards, policies, and procedures.
• Drive guest satisfaction, responsiveness, service recovery, and continuous improvement initiatives.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, system implementation, seasonal readiness initiatives, and process improvement projects.

Conhecimentos

Leadership experience

Guest service

Analytical skills

Communication

Problem-solving

Formação académica

Degree/Diploma in Hospitality Management

Degree in Hotel Management

Business Administration degree

Descrição da oferta de emprego

Four Seasons Hotels Ltd invites a seasoned Reservations Manager to lead the opening reservations operation for The Park Gstaad, a Four Seasons Hotel. You will guide the reservations team, manage inventory and rate strategy, and partner with Revenue Management and Sales to maximize guest satisfaction and revenue.

Reporting to the Director of Revenue Management, you will shape the guest booking journey, drive service excellence, and contribute to pre-opening activities and system implementations.