Lux Reservations Manager — Opening Team & Growth

The Park Gstaad, A Four Seasons Hotel; Verwaltungsregion Oberland; On-site; CHF 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and comprehensive‑?

Employee meals and uniform laundry

Monthly Employee Recognition Program

Global career growth opportunities

Employee Travel Program

Job summary

The Park Gstaad, A Four Seasons Hotel, seeks a Reservations Manager to lead the Reservations operation, maximize revenue, and support the hotel's commercial strategy during opening and beyond.

Reporting to the Director of Revenue Management, you will oversee reservations activities, guide the team, ensure accurate inventory, rate loading, and collaboration with Sales, Front Office, and Operations to deliver outstanding guest experiences.

Qualifications

• Minimum 5 years of leadership experience within Reservations, Revenue Management, Front Office, or comparable luxury hospitality environments.
• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
• Proven ability to lead teams and deliver exceptional guest service standards.
• Strong understanding of reservations systems, inventory management, and revenue optimization principles.
• Excellent analytical, communication, relationship-building, and problem-solving skills.
• Fluent English required. German and/or French are advantageous. Additional languages are a plus.
• Experience with luxury hospitality brands and pre-opening environments is advantageous.
• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position.

Responsibilities

• Lead, develop, and inspire the Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations activities including transient, group, and special reservation requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through effective upselling, inventory control, and rate optimization.
• Monitor reservation trends, booking pace, and demand patterns to support commercial decision-making.
• Collaborate closely with Revenue Management, Sales, Front Office, and other operational departments.
• Ensure adherence to Four Seasons reservation standards, policies, and procedures.
• Drive guest satisfaction, responsiveness, service recovery, and continuous improvement initiatives.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, system implementation, seasonal readiness initiatives, and process improvement projects.

Skills

Leadership

Guest service

Communication

Problem-solving

English fluency

Education

Hospitality management degree

Job description

The Park Gstaad, A Four Seasons Hotel, seeks a Reservations Manager to lead the Reservations operation, maximize revenue, and support the hotel's commercial strategy during opening and beyond.

Reporting to the Director of Revenue Management, you will oversee reservations activities, guide the team, ensure accurate inventory, rate loading, and collaboration with Sales, Front Office, and Operations to deliver outstanding guest experiences.