Reservations Manager

Four Seasons Hotels and Resorts; Gstaad; Sur place; CHF 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Salary & benefits

Meals & uniform laundry

Recognition program

Career growth opportunities

Travel program

Résumé du poste

Four Seasons Hotels Ltd invites a seasoned Reservations Manager to lead the opening reservations operation for The Park Gstaad, a Four Seasons Hotel. You will guide the reservations team, manage inventory and rate strategy, and partner with Revenue Management and Sales to maximize guest satisfaction and revenue.

Reporting to the Director of Revenue Management, you will shape the guest booking journey, drive service excellence, and contribute to pre-opening activities and system implementations.

Qualifications

• Leadership experience in Reservations, Revenue Management, Front Office, or luxury hospitality
• Degree or Diploma in Hospitality Management, Hotel Management, or Business Administration
• Proven ability to lead teams and deliver exceptional guest service standards
• Strong understanding of reservations systems, inventory management, and revenue optimization
• Excellent analytical and communication skills
• Fluent English; German and/or French are advantageous

Responsabilités

• Lead, develop, and inspire the Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations activities including transient, group, and special reservation requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through upselling, inventory control, and rate optimization.
• Monitor reservation trends, booking pace, and demand patterns to support commercial decision-making.
• Collaborate with Revenue Management, Sales, Front Office, and other departments.
• Ensure adherence to Four Seasons reservation standards, policies, and procedures.
• Drive guest satisfaction, responsiveness, service recovery, and continuous improvement initiatives.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, system implementation, seasonal readiness initiatives, and process improvement projects.

Connaissances

Leadership experience

Guest service

Analytical skills

Communication

Problem-solving

Formation

Degree/Diploma in Hospitality Management

Degree in Hotel Management

Business Administration degree

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

As Reservations Manager at The Park Gstaad, A Four Seasons Hotel, you will lead the Reservations operation, ensuring seamless reservation experiences while maximizing revenue opportunities and supporting the overall commercial strategy of the hotel.

Reporting to the Director of Revenue Management, you will oversee all reservations activities while inspiring your team to deliver exceptional service throughout the guest booking journey. Through effective inventory management, rate strategy execution, and collaboration with operational and commercial teams, you will play a key role in positioning The Park Gstaad as a leading luxury alpine resort.

This is an exciting opportunity to be part of the opening journey of a Four Seasons hotel and help shape the guest experience from the very beginning.

What you will do

• Lead, develop, and inspire the Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations activities including transient, group, and special reservation requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through effective upselling, inventory control, and rate optimization.
• Monitor reservation trends, booking pace, and demand patterns to support commercial decision-making.
• Collaborate closely with Revenue Management, Sales, Front Office, and other operational departments.
• Ensure adherence to Four Seasons reservation standards, policies, and procedures.
• Drive guest satisfaction, responsiveness, service recovery, and continuous improvement initiatives.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, system implementation, seasonal readiness initiatives, and process improvement projects.

What you bring

• Minimum 5 years of leadership experience within Reservations, Revenue Management, Front Office, or comparable luxury hospitality environments.
• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
• Proven ability to lead teams and deliver exceptional guest service standards.
• Strong understanding of reservations systems, inventory management, and revenue optimization principles.
• Excellent analytical, communication, relationship-building, and problem-solving skills.
• Fluent English required. German and/or French are advantageous. Additional languages are a plus.
• Experience with luxury hospitality brands and pre-opening environments is advantageous.
• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position.

What we offer:

• Competitive salary and comprehensive benefits.
• Employee meals and uniform laundry service.
• Monthly Employee Recognition Program.
• Global career growth opportunities through Task Forces and Transfers.
• Employee Travel Program after 6 months.

Schedule & Hours:

• Full-time position with flexibility for evenings, weekends, and holidays based on operational requirements.
• Seasonal operation with primary opening periods from June to September and December to March.