Head Concierge & Guest Experience Leader

Four Seasons Hotels and Resorts; Gstaad; On-site; CHF 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Employee meals

Uniform laundry service

Monthly Employee Recognition Program

Global career growth opportunities

Employee Travel Program

Job summary

The Park Gstaad, a Four Seasons Hotel, is seeking a Chief Concierge to lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments that reflect the legendary service standards of Four Seasons.

Qualifications

• Minimum 5 years of leadership experience in Concierge operations within a luxury hotel, resort, or comparable luxury hospitality environment.
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
• Proven ability to lead teams and deliver exceptional luxury guest experiences.
• Strong knowledge of luxury travel expectations and destination-driven guest experiences.
• Excellent communication, relationship-building, and problem-solving skills.
• Fluent English and German and/or French required. Additional languages are advantageous.

Responsibilities

• Lead, develop, and inspire the Concierge and Guest Services Team to deliver exceptional guest experiences.
• Oversee all concierge operations including guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests.
• Provide expert destination knowledge and personalized recommendations that enhance each guest’s stay.
• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations.
• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.
• Ensure seamless collaboration with Front Office, Housekeeping, Spa, Food & Beverage, and other operational departments.
• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives.
• Support budgeting, forecasting, and operational planning activities.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, seasonal readiness initiatives, and guest experience enhancement projects.

Skills

Leadership

Communication

Problem-solving

Education

Hospitality Management Degree

Job description

The Park Gstaad, a Four Seasons Hotel, is seeking a Chief Concierge to lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments that reflect the legendary service standards of Four Seasons.