Remote Technical Support Specialist

Kenyan Edu; Zürich; Hybrid; CHF 23,000 - 37,000; Full time

Job summary

QuickMail is hiring a technical customer support specialist. You own support for QuickMail and Mailflow, handling tickets end-to-end, diagnosing root causes, and communicating clearly with customers. You will work with engineering to improve the product and guide improvements through the founder.

The role is fully remote with a fast-paced environment and regular updates to documentation, changelogs, and processes. Strong communication and problem-solving are essential.

Qualifications

• Clear and proactive communication with customers.
• Ability to diagnose issues and explain solutions.
• Comfort with live calls and screen-sharing when needed.
• Self-motivated and able to work with minimal instructions.

Responsibilities

• Own support for QuickMail and Mailflow deliveries.
• Triage, diagnose, and resolve customer tickets.
• Collaborate with engineering to identify root causes and prioritise fixes.
• Lead weekly team meetings and update documentation and changelog.

Skills

Communication

Troubleshooting

Customer-focused

Cross-functional collaboration

Tools

Helpscout

Support Dashboard

GitHub

Slack

Postmark

TidyCal

Visual Studio Code

Claude

Job description

QuickMail is hiring a technical customer support specialist. You own support for QuickMail and Mailflow, handling tickets end-to-end, diagnosing root causes, and communicating clearly with customers. You will work with engineering to improve the product and guide improvements through the founder.

The role is fully remote with a fast-paced environment and regular updates to documentation, changelogs, and processes. Strong communication and problem-solving are essential.