Remote Senior Client Success Manager - LegalTech & AI

DeepJudge; Zürich; Remote; CHF 99.182 - 138.855; Vollzeit

Benefits dieser Stelle

Competitive salary and incentives

Supportive company culture

Opportunity to work with cutting-edge technologies

Zusammenfassung

DeepJudge is seeking a Customer Success Manager in Zurich, Switzerland, to transform the way large law firms leverage technology for efficiency. You will monitor client satisfaction and manage relationships while guiding them through onboarding.

The ideal candidate has 5+ years in a client-facing role and polished communication skills. This position offers a competitive salary, the option to work remotely, and the chance to work with leading technologies in LegalTech.

Qualifikationen

• 5+ years in a customer success or account management role, ideally in a SaaS or legal technology environment.
• Polished communication and presentation skills for engaging senior legal professionals.
• Comfortable navigating complex software and emerging technologies.

Aufgaben

• Monitor client satisfaction and identify upsell opportunities.
• Guide new clients through successful implementation and onboarding.
• Serve as the primary point of contact for clients, fostering long-term relationships.
• Coordinate cross-functional projects and manage stakeholder expectations.
• Lead engaging training sessions and business reviews.
• Proactively address client concerns and resolve issues.
• Gather client feedback for continuous improvement.

Kenntnisse

Customer Success

Client Relationship Management

Communication Skills

Tech-Savvy

Ausbildung

Juris Doctor (J.D.)

Jobbeschreibung

DeepJudge is seeking a Customer Success Manager in Zurich, Switzerland, to transform the way large law firms leverage technology for efficiency. You will monitor client satisfaction and manage relationships while guiding them through onboarding.

The ideal candidate has 5+ years in a client-facing role and polished communication skills. This position offers a competitive salary, the option to work remotely, and the chance to work with leading technologies in LegalTech.