Remote Cloud Support Engineer

Lever, Inc.; Schweiz; Remote; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first work environment

AI-assisted troubleshooting tools

Professional development and learning

Job summary

Lever, Inc. is seeking a Technical Support Engineer in Switzerland to own customer-impacting incidents from initial investigation through resolution.

You will combine Linux administration, networking, databases, APIs, and cloud technologies in a remote-first environment, collaborating with developers, product teams, and account managers to resolve complex issues and improve customer experience at scale.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline with 3+ years in technical or support engineering.
• Strong hands-on Linux system administration experience, especially CentOS/RHEL.
• Solid networking knowledge: TCP/IP, addressing, routing, troubleshooting.
• Experience with relational databases (PostgreSQL, MySQL, Oracle) and SQL proficiency.
• Familiarity with REST, SOAP, JSON, XML, XML-RPC, OAuth, SAML.
• Experience in web hosting or similar infrastructure environments.
• Excellent written and verbal English communication for customer interaction.

Responsibilities

• Own technical support tickets end-to-end, investigate incidents, troubleshoot, identify root causes, and deliver solutions.
• Guide customers on product functionality, configuration, best practices, and processes.
• Diagnose issues using Linux, logs, monitoring, networking, databases, APIs, and cloud tech.
• Maintain timely, accurate customer updates per SLAs and quality standards.
• Collaborate with developers, product teams, and account managers; escalate as needed.
• Document investigation steps, resolutions, and technical information in tickets.
• Create knowledge-base articles and troubleshooting notes to reduce recurring issues.
• Stay current with platform, tech, support processes, and AI-assisted tools.

Skills

Linux admin

Networking

SQL databases

APIs & integrations

Kubernetes

Incident management

Programming basics

English communication

Education

Bachelor’s degree in CS/Engineering

Tools

PostgreSQL

MySQL

Oracle

Job description

Lever, Inc. is seeking a Technical Support Engineer in Switzerland to own customer-impacting incidents from initial investigation through resolution.

You will combine Linux administration, networking, databases, APIs, and cloud technologies in a remote-first environment, collaborating with developers, product teams, and account managers to resolve complex issues and improve customer experience at scale.