Process & Documentation Specialist — Remote Options & Growth

Nexi Group; Gland; Hybrid; CHF 90,000 - 120,000; Full time

Benefits offered by this job

6 weeks vacation

Remote work

Transport allowance

Laptop provided

Professional development

International team

Job summary

Nexi Group is seeking a Technical Process & Documentation Specialist for our team in Gland, Switzerland. You will gather the team’s knowledge, structure it, and transform it into clear, accessible procedures that enhance daily operations.

Responsibilities include creating and maintaining documentation, standardizing work instructions, and organizing repositories like SharePoint and Salesforce. Strong French writing and English proficiency are essential, with MS 365 and Salesforce familiarity a

Qualifications

• CFC in IT Operations or equivalent qualification.
• Initial experience in an operational or IT environment is an asset.
• Strong interest in organization, processes, and document management.
• Good understanding of IT and collaborative tools.

Responsibilities

• Create, maintain, and update the team’s operational and technical documentation.
• Formalize procedures, work instructions, and user guides.
• Document existing processes and identify opportunities for improvement.
• Organize and maintain documentation repositories (SharePoint, Teams, Salesforce).
• Collaborate with subject-matter experts to capture and structure their knowledge.
• Produce process diagrams, quick reference guides, and training materials.
• Ensure documentation remains up to date and easily accessible.
• Contribute to the continuous improvement of the team’s working methods.
• Support new employees through clear and well-structured documentation.

Skills

French writing

English proficiency

MS 365

SharePoint

Salesforce

Organizational skills

Independent work

Education

CFC in IT Operations

Tools

SharePoint

Salesforce

Teams

Job description

Nexi Group is seeking a Technical Process & Documentation Specialist for our team in Gland, Switzerland. You will gather the team’s knowledge, structure it, and transform it into clear, accessible procedures that enhance daily operations.

Responsibilities include creating and maintaining documentation, standardizing work instructions, and organizing repositories like SharePoint and Salesforce. Strong French writing and English proficiency are essential, with MS 365 and Salesforce familiarity a