Documentation & Process Specialist — Remote & 6 Weeks PTO

Nexi-Group; Gland; Hybrid; CHF 80,000 - 110,000; Full time

Benefits offered by this job

6 weeks vacation

Remote work possible

Transportation cost contribution

Laptop and equipment provided

Modern, collaborative environment

Professional development opportunities

International team integration

Job summary

Nexi in Gland, Switzerland, seeks a Technical Process & Documentation Specialist to organize and structure the team’s knowledge into clear procedures.

You will create and maintain operational and technical docs, formalize instructions, manage repositories (SharePoint, Teams, Salesforce), and collaborate with experts to produce diagrams, guides, and training materials. Remote work possible depending on team needs.

Qualifications

• CFC in IT Operations or equivalent qualification.
• Experience in operational or IT environment is a plus.
• Interest in organization, processes, and document management.
• Good understanding of IT and collaboration tools.

Responsibilities

• Create, maintain, and update the team's documentation.
• Formalize procedures, work instructions, and user guides.
• Document existing processes and identify improvements.
• Organize documentation repositories (SharePoint, Teams, Salesforce).
• Collaborate with subject-matter experts to capture knowledge.
• Produce process diagrams, quick reference guides, and training materials.
• Ensure documentation stays up to date and accessible.
• Contribute to ongoing improvement of working methods.
• Support new employees with clear documentation.

Skills

French writing

English proficiency

Microsoft 365

SharePoint

Salesforce

Organizational skills

Independent worker

Stakeholder communication

Analytical mindset

Education

CFC in IT Operations

Tools

Salesforce

SharePoint

Teams

Job description

Nexi in Gland, Switzerland, seeks a Technical Process & Documentation Specialist to organize and structure the team’s knowledge into clear procedures.

You will create and maintain operational and technical docs, formalize instructions, manage repositories (SharePoint, Teams, Salesforce), and collaborate with experts to produce diagrams, guides, and training materials. Remote work possible depending on team needs.