Praktikant Hotellerie (m/w) Internship

Hotel Kreuz & Post * Grindelwald; Grindelwald; On-site; CHF 16,000 - 23,000; Full time

Benefits offered by this job

Hands-on experience in hospitality

Future career opportunities

Workplace under the Eiger North Face

Staff rooms available

Employee discounts and Family & Friends rates

Job summary

A premier hotel in Grindelwald is seeking an intern for the Front Office/Rooms Division. This role involves assisting with guest check-in, managing inquiries, and maintaining front desk operations. Candidates should be studying hospitality management, have strong communication skills, and a knack for multitasking. The internship offers hands-on experience, learning opportunities, and a chance to work in a stunning location under the Eiger North Face. Join a motivated team dedicated to exceptional guest experiences.

Qualifications

• Must be currently enrolled in a hospitality management program.
• Strong interpersonal skills focused on guest satisfaction.
• Ability to multitask in a fast-paced environment.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and accuracy in handling reservations and guest information.
• Proficiency in computer skills, including knowledge of reservation systems and MS Office Suite.

Responsibilities

• Assist with check-in and check-out procedures.
• Handle guest inquiries and complaints professionally.
• Maintain a neat and organized front desk area.
• Assist in managing room reservations, ensuring accuracy and efficiency.
• Coordinate with other departments to fulfill guest requests and preferences.
• Update reservation systems with current information and availability.
• Provide information to guests about hotel facilities, services, and local attractions.
• Assist guests with luggage handling, transportation arrangements, and other needs.
• Ensure guest satisfaction by anticipating and addressing their needs effectively.
• Work in F&B department.
• Assist in maintaining records, reports, and documentation related to front office operations.
• Support billing and payment processes, including handling cash and credit card transactions.
• Help in preparing daily reports and summaries for management review.
• Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences.
• Communicate effectively with team members and supervisors, providing updates and seeking guidance when needed.

Skills

Strong interpersonal skills

Excellent communication abilities

Attention to detail

Multitasking and prioritizing

Proficiency in MS Office

Education

Currently enrolled in a hospitality management program

Job description

As an Intern in the Front Office/Rooms Division, you will play a crucial role in ensuring exceptional guest experiences and efficient operations within the hotel environment. This internship offers hands‑on experience in various aspects of front office management, reservations, guest services, and overall rooms division operations. You will have the opportunity to work closely with experienced professionals, gaining valuable insights and practical skills in the hospitality industry.

Operations:

• Assist with check-in and check-out procedures, ensuring smooth transitions for guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain a neat and organized front desk area, including lobby appearance.
  
• Assist in managing room reservations, ensuring accuracy and efficiency.
• Coordinate with other departments to fulfill guest requests and preferences.
• Update reservation systems with current information and availability.
  
• Provide information to guests about hotel facilities, services, and local attractions.
• Assist guests with luggage handling, transportation arrangements, and other needs.
• Ensure guest satisfaction by anticipating and addressing their needs effectively.
• Work in F&B departement
• Assist in maintaining records, reports, and documentation related to front office operations.
• Support billing and payment processes, including handling cash and credit card transactions.
• Help in preparing daily reports and summaries for management review
• Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences.
• Communicate effectively with team members and supervisors, providing updates and seeking guidance when needed.

Profil

• Currently enrolled in a hospitality management program or related field.
• Strong interpersonal skills with a focus on guest satisfaction.
• Excellent communication abilities, both verbal and written.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Attention to detail and accuracy in handling reservations and guest information.
• Proficiency in computer skills, including knowledge of reservation systems and MS Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Benefits

• Hands‑on experience in a dynamic hospitality environment.
• Opportunity to learn from experienced professionals and gain valuable industry insights.
• Possibility of future career opportunities within the organization.
• Potential for academic credit, depending on program requirements.
  This internship provides an excellent opportunity for individuals passionate about hospitality to develop their skills and knowledge while contributing to the success of our front office and rooms division operations. If you're eager to learn, adaptable, and dedicated to delivering exceptional guest service, we welcome you to apply for this position.
  
• Work where others go on holiday. Attractive working location directly under the legendary Eiger North Face in Grindelwald.
• We can provide staff rooms if required
• Workplace in a central location in Grindelwald
• Parking space
• Motivated and qualified team with experience
• Well‑established workplace with good opportunities for learning and further training
• Regulated working hours & holiday planning
• Seasonal or annual positions
• 13th month salary
• Full board for employees, also on days off
• Additional training opportunities
• Staff activities and staff parties
• Staff surveys and feedback sessions
• Employee discounts and Family & Friends rates
• Cleaning of uniforms in individual departments
  

Our Philosophy

We - At Hotel Kreuz & Post - continuously strive for innovation, but always keep our roots in mind. From this mission statement we have developed our values that distinguish us:

Attentiveness, Respect, Authenticity, Honesty & Loyalty, Joy & Humour, Structure.

Applications

Do you feel most comfortable working in a team and enjoy joint successes? Do you enjoy giving your attention to guests from all over the world and pampering them?

If you can answer these questions with "yes" and you are passionate about looking after people during their most beautiful time of the year, then apply for your career and become part of the Hotel Kreuz & Post team. To do so, send your complete application documents to the managing director:

Benjamin Konzett,

[e-mail]

Hotel Kreuz & Post AG
Dorfstrasse 85
3818 Grindelwald
Tel. [phone]

We look forward to seeing you!