Patient Access & Front Desk Specialist

RRHS; Genf; On-site; CHF 21,000 - 23,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate at the Geneva Destination Campus to provide essential front-desk and administrative support. You will greet patients, handle check-in/check-out, and process payments in a warm, professional manner.

The role requires strong customer service and communication skills, familiarity with scheduling, and the ability to verify insurance coverage per policy. The position is office-based with rotating duties to support patient access.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Intermediate computer skills

Excellent customer service

Communication skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate at the Geneva Destination Campus to provide essential front-desk and administrative support. You will greet patients, handle check-in/check-out, and process payments in a warm, professional manner.

The role requires strong customer service and communication skills, familiarity with scheduling, and the ability to verify insurance coverage per policy. The position is office-based with rotating duties to support patient access.