Access Associate - Per Diem Days

RRHS; Genf; Presencial; CHF 21.000 - 23.000; A tiempo parcial

Descripción de la vacante

Rochester Regional Health is seeking an Access Associate at the Geneva Destination Campus to provide essential front-desk and administrative support. You will greet patients, handle check-in/check-out, and process payments in a warm, professional manner.

The role requires strong customer service and communication skills, familiarity with scheduling, and the ability to verify insurance coverage per policy. The position is office-based with rotating duties to support patient access.

Formación

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsabilidades

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Conocimientos

Intermediate computer skills

Excellent customer service

Communication skills

Educación

2 year degree or equivalent

Descripción del empleo

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS

Days, Per Diem

LOCATION

Geneva Destination Campus

DEPARTMENT

Administrative

SCHEDULE

Rotating from 7:00 am to 5:00 pm

ATTRIBUTES

2 year degree or equivalent combination of education and work experience preferred

Intermediate computer skills

Excellent customer service and communication skills

RESPONSIBILITIES

Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments

Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable

Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$18.25 - $20.50

CITY

Geneva

POSTAL CODE

14456

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.