Operations Excellence & Transformation Specialist

Lombard Odier Group; Genf; On-site; CHF 110,000 - 150,000; Full time

Job summary

Lombard Odier Group in Geneva seeks an Operations Support & Continuous Improvement Specialist (80-100%). You will serve as a trusted partner to Front Office, Operations and BPO clients, coordinating stakeholders, resolving incidents and driving process improvements across Geneva, Luxembourg and Singapore.

Fluency in French and English is required, with German as a plus. Banking operations experience and a strong analytic mindset will help you identify risks and optimize service delivery while

Qualifications

• Banking apprenticeship, Bachelor's degree or equivalent professional experience.
• Experience in Banking Operations, Middle Office, Client Services, Operational Support or a related environment.
• Exposure to projects, business analysis or process improvement is an asset.
• Fluent in French and English; German is an advantage.

Responsibilities

• Act as a central point of contact for operational queries, incidents and service-related challenges.
• Coordinate stakeholders to ensure efficient issue resolution.
• Identify operational risks, root causes and improvement opportunities.
• Analyse operational data and service trends to enhance service quality.
• Contribute to process optimisation, documentation and operational efficiency initiatives.
• Participate in projects, system enhancements and operational change initiatives.
• Promote knowledge sharing and develop cross-functional expertise.
• Gradually broaden your responsibilities and support future operational leadership needs.

Skills

Analytical skills

Problem-solving

Communication

French

English

German (advantage)

Education

Bachelor's degree

Banking apprenticeship

Equivalent professional experience

Job description

Lombard Odier Group in Geneva seeks an Operations Support & Continuous Improvement Specialist (80-100%). You will serve as a trusted partner to Front Office, Operations and BPO clients, coordinating stakeholders, resolving incidents and driving process improvements across Geneva, Luxembourg and Singapore.

Fluency in French and English is required, with German as a plus. Banking operations experience and a strong analytic mindset will help you identify risks and optimize service delivery while