Business Application Support Specialist – Finance (80-100%)

Lombard Odier Group; Genf; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Zusammenfassung

Lombard Odier Group is seeking a Business Application Support Specialist – Finance to ensure stability and performance of banking applications for employees and clients. The role focuses on functional support across finance and accounting platforms with emphasis on SAP and reporting tools.

You will collaborate with development and production teams, train users, and drive improvements in day-to-day Finance IT processes to sustain service excellence.

Qualifikationen

• Master's degree in IT or Finance with 5+ years of experience in Banking.
• Strong communication skills and the ability to perform under pressure.
• Solid understanding of banking and financial operations and accounting principles.

Aufgaben

• Identify, resolve and troubleshoot functional support issues for finance and accounting applications.
• Participate in quality controls and document new releases and notes.
• Monitor KPIs to ensure SLAs are met and services are reliable.
• Escalate major incidents to ensure timely resolution.
• Organize regular meetings with bank partners for escalated cases and monitor ticket backlog.
• Analyze balance sheet data in SAP.

Kenntnisse

Soft skills

Proactivity

Stress management

Excel

PowerPoint

SAP BI

Ausbildung

Master's degree in IT or Finance

Tools

SAP BI

Microsoft Office (Excel/PowerPoint)

Jobbeschreibung

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Business Application Support Specialist – Finance (80-100%)

A Business Application Support Specialist plays a crucial role in ensuring the stability, availability, and optimal performance of banking applications. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. He is responsible for providing to the employees and to customers of Lombard Odier group with functional support applications in Finance domain. This support team's main mission is the satisfaction and trust of colleagues and clients.

YOUR ROLE

• Identify, resolve and troubleshoot all Functional Support issues for finance and accounting applications.
• Participating in quality controls and documentation of new applications releases notes.
• Monitor KPIs to ensure SLAs are met and the service is on time and reliable.
• Escalate major incidents to the incident management team to ensure timely resolution.
• Organize and manage regular meetings with Bank partners for escalated cases, monitor closely the backlog of tickets
• Analysis of balance sheet in SAP.
• Ensure a quality training for bank users.
• Participate in new application release testing.
• Work closely with development and production teams.
• Ensure regular contact with our Bank partners Finance team.
• Actively contribute to enhance the day-to-day process of the team by improvement proposals to the head of Application Support

YOUR PROFILE

• Master's degree in IT or Finance +5 years of experience in Banking
• Excellent communication and overall soft skills, proactivity, sense of initiative and sound experience in working under stress on unplanned matters
• Excellent command of banking, finance related operations and understanding of accounting principles
• Good command of Microsoft Office tools, specifically Excel & PowerPoint
• Previous experience as a Business Analyst or as an Auditor in the banking and financial sector is an advantage
• SAP BI knowledge is an advantage
• Residence in Switzerland or willingness to relocate

Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams.

All applications will be handled in the strictest confidence.

Help us build the bank of tomorrow.

Lombard Odier's purpose is to preserve and grow our clients' assets over time. With a history spanning over 220 years, we have served our clients for over seven generations, weathered 40 financial crises and ceaselessly innovated to offer best in class, sustainable services to our clients. our mission to you.

Lombard Odier is an employer of choice. We are committed to providing a stimulating work environment where creativity and innovation are encouraged for improving business opportunities and effectiveness. our culture.

At Lombard Odier, we understand that our people are a precious resource. That's why we've focused on creating an atmosphere where every unique individual can flourish and work together to achieve our goals. Building an environment where our teams can be inspired, "rethink everything" and thrive in a positive, energetic setting, is the essence of our culture. diversity and inclusion.

We are an equal opportunities employer. As an EDGE (Economic Dividends for Gender Equality) certified organisation, we aspire to create an optimal workplace for women and men, and help them benefit from it. EDGE is the leading global standard for measuring gender equality in the workplace. training.

If our people improve, we improve. That's why at Lombard Odier, we offer all the support employees need to take responsibility for their own personal and professional development. This sums up our desire to recognise and promote the talents of each and every employee in keeping with our values. Our commitment to valuing and fostering skills and know-how is what underpins our diverse and high-quality training programme.