Operational Support Intern - 6-9 months

Syz Group; Genf; On-site; CHF 20,000 - 27,000; Full time

Job summary

Syz Group in Geneva is offering an Operational Support Internship of 6 to 9 months in our Private Banking operations. You will learn hands-on in credit card management, process workflows and daily support tasks within a dynamic team.

The role emphasizes attention to detail, proactive collaboration with Relationship Managers, and exposure to end-to-end card issuance, PIN management, and incident handling in a fast-paced financial environment.

Qualifications

• Pursuing or recently completed a master's degree in finance or equivalent.

Responsibilities

• Support end-to-end processing of new card requests, replacements, renewals and additional cards.

Skills

Self-motivated

Client focus

Independent work

Team player

Communication skills

Education

Master’s degree in Finance or equivalent

Tools

MS Excel

JIRA

Job description

Operational Support Intern - 6-9 month

Are you looking for a dynamic environment? Are you eager to work with and learn from a group of operational professionals? Working at Syz takes a blend of collaboration, entrepreneurial spirit and willingness to pull together. In return for your talent and dedication, you can expect a fast-paced, stimulating work environment, a flat hierarchy with direct access to senior leaders, a culture hungry for innovation and the opportunity for your voice to be heard and your ideas to be listened to.

Purpose of the role

Our Operational Support team is looking for an intern for a duration of 6 to 9 months. Your internship would cover the Operational Support activities with a focus on client’s credit cards management. This internship provides a valuable opportunity to gain hands-on experience in a dynamic Operations department within the Private Banking sector.

Job description / key responsibilities

Credit Cards issuance

• Support the end-to-end processing of new credit card requests, replacements, renewals and additional cards
• Review requests and supporting documentation to ensure completeness before processing
• Enter and/or verify card-related information in the relevant banking and card management systems
• Coordinate with internal stakeholders and external card providers to follow up on card issuance and delivery
• Monitor outstanding requests and ensure timely follow-up until completion
• Support the maintenance and updating of client and card information in the relevant systems
• Assist with the management of credit limits, card types and card parameters, in accordance with internal procedures and approval workflows
• Ensure appropriate documentation and audit trail for processed requests

Credit Cards support

• Support the handling of day-to-day requests and queries related to credit cards received from Relationship Managers and other internal stakeholders
• Assist with requests relating to PIN management, card activation, card blocking/unblocking, replacement, renewal and cancellation
• Support the processing of requests relating to credit limit changes, transaction limits and card settings
• Follow up on declined transactions, card usage issues and other operational incidents with the relevant service providers
• Assist with the investigation and follow-up of card-related queries, including transaction-related questions when required
• Monitor pending requests and ensure appropriate follow-up and escalation when necessary
• Maintain accurate records of requests and actions performed

Operational monitoring and Process improvement

• Support the monitoring of the Credit Cards operational mailbox and ensure requests are appropriately classified, prioritized and assigned
• Create, update and follow up operational requests and incidents in JIRA or other workflow management tools
• Participate in the monitoring of operational KPIs such as request volumes, processing times, backlog and types of requests
• Assist in identifying recurring issues, bottlenecks and opportunities for process improvement
• Contribute to the documentation and continuous improvement of Credit Cards procedures and workflows
• Support the development of simple dashboards, reporting tools and operational statistics
• Participate in initiatives aimed at improving the automation and digitalisation of Credit Cards processes
• Assist the team with ad-hoc Operational Support activities and projects when required

Education

• Currently pursuing or just finished a master’s degree in finance or equivalent

Soft skills

• Self-motivated and proactive
• Client focus: Detail-oriented, precise and rigorous
• Ability to work independently and proactively with minimum supervision
• Strong team player
• Strong communication skills

Technical skills

• Strong command in MS office (Excel)
• Ability to work with IT supporting tools (JIRA)

Languages

• Full fluency in French and English (written and spoken)