Multilingual MedTech Customer Care Specialist

Johnson & Johnson MedTech; Zug; On-site; CHF 75,000 - 110,000; Full time

Job summary

Johnson & Johnson MedTech in Zug, Switzerland is hiring a GCS Customer Care Specialist to serve as the first-line support for Swiss customers within the EMEA Global Customer Solutions - Alpine Cluster. You will manage inquiries, coordinate with the Hub Team, and ensure timely, accurate handling of requests.

We seek a service-oriented professional fluent in German, English, and French, with experience in CRM/ERP systems and a customer-focused mindset.

Qualifications

• Fluency in German, English, and French.
• Experience with CRM and ERP systems such as Salesforce, MSD, JDE or SAP.
• Solid Microsoft Office skills.

Responsibilities

• Collaborating with Sales and internal partners and participating in customer meetings related to end-to-end Supply Chain topics, including the preparation and follow-up of agreed actions.
• Orchestrating day-to-day customer service transactions with the Alpine Cluster Customer Service Hub Team, including orders, returns, credit notes, and billing queries in ERP and CRM systems.
• Acting as the SPOC for assigned customers by coordinating inquiries, managing cases through phone, e-mail, and CRM, setting appropriate priorities, and escalating when required.
• Following up on open cases, keeping customers informed, and ensuring agreed actions are completed within established service levels.
• Working with Sales, Planning, Deliver, Product Management, Finance, and Compliance to resolve standard operational issues.
• Processing complaints, recalls, and regulatory or vigilance notifications in line with established procedures and promptly escalating issues that require specialist or senior review.
• Maintaining accurate case records, work instructions, and routine reports, while submitting improvement suggestions for evaluation by the Alpine Cluster Lead.

Skills

German fluency

English fluency

French fluency

CRM experience

ERP experience

Microsoft Office

Team collaboration

Education

Commercial apprenticeship or bachelor's degree

Tools

Salesforce

MSD

JDE

SAP

Job description

Johnson & Johnson MedTech in Zug, Switzerland is hiring a GCS Customer Care Specialist to serve as the first-line support for Swiss customers within the EMEA Global Customer Solutions - Alpine Cluster. You will manage inquiries, coordinate with the Hub Team, and ensure timely, accurate handling of requests.

We seek a service-oriented professional fluent in German, English, and French, with experience in CRM/ERP systems and a customer-focused mindset.