MedTech Customer Care Specialist – Alpine Swiss Hub

Brighter Signals; Zug; On-site; CHF 65,000 - 95,000; Full time

Job summary

Johnson & Johnson in Zug, Switzerland, is seeking a GCS Customer Care Specialist to act as the first-line contact for Swiss customers. You will coordinate with the CS Hub Team, manage day-to-day service requests, and ensure timely, accurate case handling while maintaining high-quality documentation.

The role offers broad exposure across Sales, Supply Chain, and Quality, with opportunities to grow into broader customer service responsibilities in a regulated MedTech environment.

Qualifications

• Minimum 3 years in Customer Service, Sales Support, or related operational functions.
• Healthcare or regulated environment experience is beneficial.
• CRM/ERP systems proficiency and MS Office skills.

Responsibilities

• Coordinate end-to-end customer service transactions with the Alpine Cluster CS Hub Team.
• Act as SPOC for assigned customers, handling inquiries via phone, email and CRM.
• Manage cases, set priorities, and escalate as needed within service levels.
• Maintain accurate case records and routine reports, suggesting process improvements.
• Collaborate with Sales, Planning, Deliver, Product Management, Finance, and Compliance to resolve issues.

Skills

German fluency

English fluency

French fluency

Education

Commercial apprenticeship or Bachelor’s degree

Tools

Salesforce

MSD

JDE

SAP

Microsoft Office

Job description

Johnson & Johnson in Zug, Switzerland, is seeking a GCS Customer Care Specialist to act as the first-line contact for Swiss customers. You will coordinate with the CS Hub Team, manage day-to-day service requests, and ensure timely, accurate case handling while maintaining high-quality documentation.

The role offers broad exposure across Sales, Supply Chain, and Quality, with opportunities to grow into broader customer service responsibilities in a regulated MedTech environment.