Medical Education Inventory Associate

solique ag; Basel; On-site; CHF 52,000 - 64,000; Full time

Job summary

Medartis in Basel, Switzerland is seeking a Medical Education Inventory Associate to support Marketing, Medical Education, and Training events. You will manage requests, assemble sets, and maintain inventory accuracy to ensure timely preparation for tradeshows and surgeon presentations.

The role requires a high school diploma, at least one year in a customer service warehouse environment, and strong English communication.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience working in a customer service warehouse environment.
• Must be able to read, write, and understand English.
• Strong verbal and written communication skills.

Responsibilities

• Receive and action material requests via email, phone, and MySalesTrunk.
• Fulfill inventory requests of display surgical sets, lab sets, display materials, bone models and tradeshow materials.
• Assemble surgical and lab sets per request, verify contents, and pack for shipment.
• Maintain inventory tracking spreadsheets for surgical sets, lab sets, bone models and sawbones.
• Prepare packing lists and shipping labels, schedule pickups, and ship items on time.
• Track inventory shipments and returns, log items shipped, and recording return dates.
• Communicate with requestors to provide picklists, tracking numbers, and return requirements.
• Coordinate with Events to ensure materials are available for tradeshows and training programs.
• Respond within 24 hours regarding availability, alternatives, and required return dates.
• Learn configurations of all medical education trays and equipment to ensure proper use.
• Follow SOPs and safety procedures; handle bio-hazardous materials appropriately.
• Maintain a clean, organized work area; perform other tasks as needed by management.

Skills

Customer service

Time management

Communication skills

Problem solving

Organization

English proficiency

Education

High school diploma or equivalent

Job description

At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.
Under minimal supervision, the Medical Education Inventory Associate is responsible for fulfillment in support of Marketing, Medical Education, and Training events. This position works closely with sales, product management, medical education and training to ensure adequate marketing material support for tradeshows, surgeon presentations, and sales representative product training.

Your responsibilities

• While providing exceptional customer service to internal and external requestors; receive and action material requests via email, telephone, and MySalesTrunk submissions.
• Monitor internal and external requests, fulfill inventory requests of display surgical sets, lab sets, display materials, bone models and tradeshow materials such as tablecloths, pull up banners, and so on.
• Accurately assemble surgical sets and lab sets per request, verify contents, and pack for shipment.
• Own and maintain inventory tracking spreadsheets for surgical sets, lab sets, bone models and sawbones
• Prepare packing lists and shipping label, schedule pick up, and ship items to ensure arrival in time for scheduled event.
• Track inventory shipments and returns, logging items shipped out, communicating return shipment date, and logging returned items.
• Manage communication with requestor to ensure they are provided with picklist, tracking number, return shipping requirements, follow up to ensure items are returned per the return ship date.
• Partner with Events to ensure required materials are available for tradeshows, surgeon educational courses, and sales representative training programs.
• Communicate with requestors within 24 hours regarding availability of requested materials, alternatives in the event requested items are unavailable, and required return date.
• Learn proper configurations of all medical education trays and equipment, ensure all items shipped meet configuration requirements and are of usable quality.
• Follow standard operating procedures, work instructions, and observe safety procedures.
• Following safety protocols, use proper handling of bio-hazardous materials by cleaning and/or disposing items in proper containers.
• Maintain a clean and organized work area.
• All other tasks assigned by manager based on business needs
• High school diploma or equivalent
• Minimum 1 year of experience working in a customer service warehouse environment
• Must be able to read, write, and understand English sufficiently to read and follow instructions
• Strong verbal and written communication skills required for interacting with customers and coworkers.
• Exceptional time management, including the ability to multi-task, and work under pressure, with time sensitive deadlines.
• Self-starter with systematic decision making, problem solving, and troubleshooting skills
• Superior organizational skills and attention to detail.
• This position works predominantly in a warehouse environment. Duties involve regular visits to the office space, cadaver lab, and manufacturing floor. Appropriate safety procedures for all areas must be followed.
• In a normal workday the employee may be required to combine standing, sitting, and walking (70-100%), occasionally lift up to 50 pounds; squat, kneel, and reach above shoulder level, lift from high/low positions; bend, push, or pull. Regular use of hands required for grasping, pushing, pulling and/or typing.

What we offer

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.

For further information please visit our Website www.medartis.com .
We look forward to receiving your complete online application.