Luxury Sales & Interior Design Advisor (80-100%)

Salve.Lab; Bern; On-site; CHF 65,000 - 95,000; Full time

Benefits offered by this job

Permanent contract

Five weeks of annual leave

Central Bern workplace

Employee discounts

Professional team environment

Job summary

Salve.Lab is seeking an experienced Luxury Sales & Interior Design Advisor in Bern. You will deliver a personalised shopping experience, combining product knowledge with refined style and superior service.

As a trusted advisor, you will guide clients through the full journey, helping them select premium furniture and sleep solutions while maintaining an exclusive showroom environment.

Qualifications

• Proven luxury retail sales experience with high-value products.
• Background in interior design or premium furniture retail desirable.
• Strong understanding of luxury customer expectations and service.
• Excellent communication and relationship-building skills.

Responsibilities

• Welcome and advise discerning clients with a personalised shopping experience.
• Guide customers through consultation and sales process with expert knowledge.
• Identify needs and recommend premium furniture and interior solutions.
• Build long-term client relationships with attentive service and advice.
• Maintain showroom standards and accurate customer data.
• Collaborate with team and participate in events and promotions.

Skills

Luxury retail sales

Interior design background

German (Swiss)

English proficiency

French advantage

Tools

IT systems

CRM software

Sales reporting tools

Job description

We are looking for an experienced Luxury Sales & Interior Design Advisor to join a premium retail environment specialising in high-end furniture and exclusive sleep solutions.

In this role, you will provide an exceptional, personalised shopping experience to a discerning clientele, combining expert product knowledge, a refined sense of style and outstanding customer service.

You will act as a trusted advisor throughout the entire customer journey, helping clients discover products that reflect their individual preferences, lifestyle and expectations.

This position offers the opportunity to work with premium-quality products in an elegant showroom environment, where craftsmanship, design and attention to detail are central to the customer experience.

Responsibilities

• Welcome and advise a discerning clientele, ensuring a professional, personalised and exceptional shopping experience.
• Guide customers confidently through the entire consultation and sales process, demonstrating excellent product knowledge and attention to detail.
• Identify individual customer needs and recommend suitable premium products and interior solutions.
• Build trust and establish long-term relationships with clients through attentive service and professional advice.
• Represent the values of a luxury brand, creating an atmosphere of exclusivity, comfort and sophistication.
• Present and showcase high-end furniture and sleep solutions with a strong focus on design, quality and craftsmanship.
• Maintain the showroom to the highest visual merchandising and presentation standards.
• Develop and maintain a loyal customer base, ensuring accurate and consistent management of customer information.
• Manage customer enquiries, follow-ups and after-sales communication professionally.
• Handle administrative tasks, sales documentation and reporting using internal IT systems.
• Collaborate with colleagues to ensure smooth daily showroom operations and outstanding service standards.
• Participate in occasional evening events, promotional activities and showroom presentations.
• Support operations at nearby locations when required.

Requirements

• Proven experience in luxury retail sales, preferably within high-end furniture, interior design, premium home furnishings or a comparable luxury environment.
• Demonstrated success in advising and selling high-value products to discerning customers.
• A background in interior design, interior decoration or premium furniture retail is highly desirable.
• Strong understanding of luxury customer expectations and the ability to deliver an exceptional, personalised service.
• Excellent communication, interpersonal and relationship-building skills.
• Fluent German or Swiss German, essential for daily customer interactions.
• Very good professional English skills, both written and spoken.
• French language skills would be an advantage.
• Professional, polished appearance and excellent personal presentation appropriate for an exclusive retail environment.
• Refined sense of style, aesthetics and attention to detail.
• Strong sales ability combined with a consultative, customer-focused approach.
• Ability to work independently while contributing positively to a collaborative team environment.
• Organised, reliable and responsible, with high standards of quality and professionalism.
• Confidence using standard IT systems, customer databases and sales reporting tools.
• Flexibility to work Saturdays and participate in occasional evening events.
• Willingness to provide occasional support at nearby locations.
• Genuine interest in premium products, craftsmanship, design and customer experience.

Benefits

• Permanent employment contract with an 80-100% workload.
• Five weeks of annual leave.
• Central workplace location in Bern's historic Old Town.
• Exclusive working environment within the premium furniture and luxury retail sector.
• Opportunity to work with exceptional products combining traditional craftsmanship and innovation.
• Attractive employee discounts.
• Supportive, professional and highly engaged team.
• High-quality showroom environment focused on personalised customer experiences.
• Opportunity to develop expertise in premium furniture, interior design and luxury sales.