Luxury Night Auditor - Guest Experience & Reconciliation

KNSA Hospitality Zürich AG; Port; Vor Ort; CHF 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Brand discounts

Development opportunities

Global team

Zusammenfassung

SLS Barcelona, a five-star urban resort, is seeking a Night Auditor to join the team and maintain seamless financial operations while delivering guest-focused service.

Under the guidance of the Night Manager, you will review end-of-day takings, conduct nightly audits, balance accounts, manage overnight reservations, handle guest inquiries, and ensure accurate data across systems. Fluent in Spanish and English, you will play a key role in maintaining a warm, efficient night-time operation.

Qualifikationen

• Minimum 2 years of Front Office experience in upscale or lifestyle hotel
• Understanding and embracement of the SLS brand values
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication in Spanish and English

Aufgaben

• Provide friendly, helpful and responsive service to all guests
• Review end-of-day takings against reports
• Conduct nightly audits and balance accounts across departments
• Ensure credit card reconciliations align with daily transactions
• Manage overnight reservations and check-ins with efficiency
• Handle arrivals, departures and data accuracy across systems
• Assist guests with inquiries and resolve issues promptly
• Ensure reception and public areas are clean and presentable

Kenntnisse

Front Office experience

Brand values understanding

Multitasking

Communication skills

Fluent in Spanish

Fluent in English

Customer service orientation

Adaptability

Jobbeschreibung

SLS Barcelona, a five-star urban resort, is seeking a Night Auditor to join the team and maintain seamless financial operations while delivering guest-focused service.

Under the guidance of the Night Manager, you will review end-of-day takings, conduct nightly audits, balance accounts, manage overnight reservations, handle guest inquiries, and ensure accurate data across systems. Fluent in Spanish and English, you will play a key role in maintaining a warm, efficient night-time operation.