Luxury Menswear Dept Manager — Elevate Customer Experience

Brunello Cucinelli; Genf; On-site; CHF 85,000 - 120,000; Full time

Job summary

Brunello Cucinelli in Geneva seeks a Department Manager to lead the concession, guide the team, and act as a reference point for customers in line with brand philosophy and CRM guidelines.

You will motivate the Sales team, ensure high standards of service and the selling ceremony, and support events to attract new customers. Fluency in French and English is required, with a third language as a plus.

Qualifications

• 5+ years of experience in Luxury Retail with proven management experience.
• Strong business acumen with solid understanding of market and customers, plus people management and development skills.
• Knowledge of French and English is mandatory; fluency in a third language is a plus.

Responsibilities

• Cultivate relationships with customers through active presence on the shop floor and provide a unique service and shopping experience in line with brand philosophy and CRM guidelines.
• Communicate clearly and courteously with clients and colleagues, while actively listening to establish mutual trust.
• Promote achievement of targets, guide sales operations and ensure customer service and selling ceremony comply with guidelines to deliver a special experience for customers.
• Support Store Management and HQ in organizing events and trunk shows to attract new customers to Brunello Cucinelli.
• Ensure high standards by implementing Visual Guidelines correctly and updating team on Brunello Cucinelli style and product knowledge.
• Guide the team to maximize sales and performance and report missed opportunities to management for corrective action.
• Motivate the Sales team in daily activities with accountability and provide constant feedback to ensure continuous improvement.
• Support stock team during inventories when required and maintain direct contact with headquarters.
• Use main IT applications, including Xstore and Salesforce, and update tools as provided by the company.

Skills

People management

Customer service

Sales operations

Team motivation

Communication

Tools

Xstore management system

Salesforce CRM

Job description

Brunello Cucinelli in Geneva seeks a Department Manager to lead the concession, guide the team, and act as a reference point for customers in line with brand philosophy and CRM guidelines.

You will motivate the Sales team, ensure high standards of service and the selling ceremony, and support events to attract new customers. Fluency in French and English is required, with a third language as a plus.