Department Manager - Menswear

Brunello Cucinelli; Genf; On-site; CHF 85,000 - 120,000; Full time

Job summary

Brunello Cucinelli in Geneva seeks a Department Manager to lead the concession, guide the team, and act as a reference point for customers in line with brand philosophy and CRM guidelines.

You will motivate the Sales team, ensure high standards of service and the selling ceremony, and support events to attract new customers. Fluency in French and English is required, with a third language as a plus.

Qualifications

• 5+ years of experience in Luxury Retail with proven management experience.
• Strong business acumen with solid understanding of market and customers, plus people management and development skills.
• Knowledge of French and English is mandatory; fluency in a third language is a plus.

Responsibilities

• Cultivate relationships with customers through active presence on the shop floor and provide a unique service and shopping experience in line with brand philosophy and CRM guidelines.
• Communicate clearly and courteously with clients and colleagues, while actively listening to establish mutual trust.
• Promote achievement of targets, guide sales operations and ensure customer service and selling ceremony comply with guidelines to deliver a special experience for customers.
• Support Store Management and HQ in organizing events and trunk shows to attract new customers to Brunello Cucinelli.
• Ensure high standards by implementing Visual Guidelines correctly and updating team on Brunello Cucinelli style and product knowledge.
• Guide the team to maximize sales and performance and report missed opportunities to management for corrective action.
• Motivate the Sales team in daily activities with accountability and provide constant feedback to ensure continuous improvement.
• Support stock team during inventories when required and maintain direct contact with headquarters.
• Use main IT applications, including Xstore and Salesforce, and update tools as provided by the company.

Skills

People management

Customer service

Sales operations

Team motivation

Communication

Tools

Xstore management system

Salesforce CRM

Job description

Profile:

In Brunello Cucinelli the Department Manager covers a key function in providing support to the Business. Requirements include helping run the concession, being a guide to the team and acting as a reference point for customers.

Role responsibilities:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.
• Promoting the achievement of assigned targets, guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.
• Supporting the Store Managament and the HQ, in organizing events and trunk shows in order to introduce new customers to the Brunello Cucinelli world.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines.
• Enriching its presence through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.
• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented.
• Motivating the Sales team in carrying out daily activities with a sense of responsibility. Furthermore, in order to guarantee continuous improvement is responsible for ensuring each team member receives constant feedback.
• Supporting the stock team, when required, especially during inventories.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

• For the role of Department Manager we are seeking a candidate with at least 5 years of experience in Luxury Retail and with a proven management experience.
• To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill.
• The knowledge of French and English is mandatory while fluency in a third language will be considered as plus.

Selection Process:

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes. Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.

Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.